Reviews: What Are People Saying About BetterHelp?

Updated October 3, 2022 by BetterHelp Editorial Team

BetterHelp online therapy has dominated the teletherapy scene for the past few years. As the world’s biggest online therapy platform, we’ve served over two million clients. We also host more than 23,000 licensed mental health providers who offer virtual therapy services.

With a resume like that, it’s safe to say we’ve brought some real value and innovation to the mental health world. We truly believe our online therapy service is affordable, convenient, and secure. We also think it is an excellent, comparable alternative to traditional in-person therapy, depending on your needs.

These accolades look good, but what are the reviews saying? The feedback thus far has been significant. We are certainly proud of the positive reviews and the meaningful, constructive reviews that help us continue to grow and better serve our users. Read on to find out what real people are saying about BetterHelp. Reviews: What Users Think Of BetterHelp

Many recent studies demonstrate the efficacy of online therapy in treating mental health issues. For example, one study conducted by researchers from the University of California - Berkeley and the University of California - San Francisco found that after using our platform, BetterHelp users “experienced significantly reduced depression symptom severity.”

The most compelling proof is from our thousands of dynamic, inspirational reviews and feedback. There’s no doubt that our mental health providers are making a real difference in the well-being of BetterHelp users.

Feel free to scroll through client feedback pages on our website - see what users are saying about BetterHelp therapists! We never pay anyone to write positive reviews, and we also understand that everyone’s experience with Therapy is different.

It Feels Safe

The privacy of what is discussed in Therapy is a major concern for many people. What’s more, internet-based Therapy might not sound very safe and secure on the surface. However, once many of our users get in the swing of things, they indicate they feel just as safe as they would in in-person therapy.

We often hear that those who need to keep their Therapy a secret find that BetterHelp is the most effective and secure option. There is no commuting to an appointment, and they can discreetly join the session from a quiet, private place.

Your Information Is Secure

The confidentiality of your information is important to us. Our SSL is provided by Comodo, a world leader in cyber security. In addition, messages and chats between you and your counselor are encrypted with bank-level 256-bit encryption.

The Subscription Is Transparent

We also get positive feedback on our subscription. Many users enjoy knowing exactly what each week and the monthly bill looks like. When signing up as a BetterHelp user, you will pay for your first four weeks. This will help you conceptualize what each of your monthly payments will look like. You’ll be clear about what you’re getting – one live session with your therapist a week, plus unlimited messaging support.

Is BetterHelp Easy To Cancel?

BetterHelp understands the fluid nature of therapy. We know that every user is at a different place in their mental health journey.

While some might only need a month of support to get through a hard time, others may seek long-term, regular support for months or years. You decide to end BetterHelp therapy at any time. You can cancel your subscription at the click of a button from your online account.

How To Cancel BetterHelp

Our customer support team sometimes asks, “How do I cancel my BetterHelp account?” We’ll be sad to see you go, but we understand and want to simplify the process. To cancel your BetterHelp account, follow these steps:

  1. Login to your BetterHelp
  2. If you are currently receiving therapy, head to Menu>My Account>Payment Settings>Quit Therapy.
  3. Once you do this, head back to Menu>My Account>Personal Information. Then click on “Request Erasure.”

Does BetterHelp Give Refunds?

BetterHelp grants refunds on a case-by-case basis. To determine if you qualify for a refund, you should contact our customer support team directly at You can also fill out this simple contact form on the website if you’d prefer.

BetterHelp Therapists Are Qualified

The thousands of reviews from BetterHelp users about their therapists don’t lie. We understand that with over 23,000 providers on our roster and even more clients, this makes for a varied experience of our services. But with so many inspiring quotes from users about the value they got out of Therapy, it’s hard not to feel confident in what we offer.

So, does BetterHelp have real therapists? Yes! We firmly believe in hiring only the best, most qualified, and experts in the mental health field. We hire counselors who are board-certified and licensed, accredited, and have plenty of experience. Our vetting process is extensive and involves exams, interviews, and letters of recommendation.

BetterHelp providers also boast a variety of specialties and areas of focus. They hold titles such as:

  • Clinical Social Workers (LCSW, LICSW, LISW)
  • Marriage & Family Therapists (LMFT, LCMFT, LIMFT)
  • Mental Health Counselors (LMHC, LCMHC, LMHP, LMHC)
  • Professional Counselors (LPC, LPCC, LCPC)
  • Psychologists

Better Business Bureau Accreditation

Let’s put this question to rest: “Is legitimate?” It certainly is! The Better Business Bureau has accredited BetterHelp since 2015. Not only that, but we have an “A” rating from the BBB. This is almost the maximum rating granted by the BBB. It means that our business practices are ethical, transparent, and proven successful in the long term. It also means we are very responsive in resolving any issues or complaints users may bring to the BBB.

Defining BetterHelp Therapy

BetterHelp therapy is an online portal with the largest network of licensed, accredited mental health providers who can help you with various issues. Our therapy sessions can be conducted through a multitude of internet-based communications, including:

  • Messaging
  • Live chat
  • Live video
  • Live phone call

BetterHelp therapists can assist you with various mental health issues and illnesses, including depression and anxiety, stress, sleep habits, family and marriage concerns, grief, LGBTQ+ matters, etc. Every one of the mental health providers at BetterHelp is fully licensed and qualified, with at least three years of experience. 

Sign Up to Get Started

If you are ready to sign up with BetterHelp, you have hopefully decided whether you require individual, family, or couples counseling. We do not offer Therapy to children and teens, but if you are a teenager seeking Therapy, you can visit our sister platform, Teen Counseling.

First, you will fill out an initial questionnaire so we can get a clear idea of both your Therapy and the therapist's needs. This is when you indicate your mental health concerns and any preferences you have for the therapist you will match with.

Once the questionnaire is complete, you will create a BetterHelp account by signing up with your email. Then you will be met with a payment page, where you can fill out your credit card or PayPal account information to complete the signup. Your account will then be charged for your first four weeks of Therapy.

Now, all that’s left is to wait to get matched with a therapist. So, how long does BetterHelp take to match you to a therapist? The process is fast. It can take as little as a couple of hours but not more than 48 hours.

BetterHelp Therapy: Cost & What’s Included

Let’s talk about how much BetterHelp therapy costs and what’s included in the subscription. You will be informed of what you’re getting for the price and how much you should budget each month for Therapy.

BetterHelp therapy costs anywhere from$60 to $90 a week, billed every four weeks. So, while the subscription is a weekly structure, your PayPal account or credit card will be charged for four weeks of Therapy each month. Expect to see a charge anywhere from $240 to $360 for the entire month.

The exact weekly cost will depend on various factors, like where you live, your preferences, and the therapist's availability. If you qualify for the low-income criteria, you may also be offered some financial aid, or you can reach out to BetterHelp to see if you might be eligible.

For this weekly subscription cost, you will receive:

  • One Virtual Therapy Session. Your therapist conducts this in the real-time format of your choice: live chat, live phone call, or live video.
  • Messaging With Your Therapist. Messaging is unlimited, and texts are saved and secure, so you can always go back and refer to them. Your therapist can check on messages and respond whenever they are available, as can you.

How Long Are Live Sessions On BetterHelp?

The typical BetterHelp online therapy session is 30 minutes long. Some therapists have a 45-minute session availability, as well. In addition to your weekly 30-minute live session, you also have unlimited messaging with your therapist.

Can you participate in your therapy sessions from anywhere in the world? Is BetterHelp available internationally? The answer is yes. As long as you coordinate time zone differences with your therapist, you can use BetterHelp anywhere.

How Many Live Sessions Do You Get With BetterHelp?

With the BetterHelp weekly subscription, you receiveone live session per week.If you want or require additional weekly sessions, you will have to discuss this with your therapist.

Our counselors are independent mental health providers and are not obligated to conduct more than one weekly session. If their schedule and caseload allow it, they may choose to offer a second session with you. Keep in mind, more than one session a week will likely increase the cost of your weekly payments.

Suppose your therapist can’t accommodate more than one session, and it’s important for your progress. In that case, you can always reach out to the BetterHelp customer service team at and request to switch to a therapist with more availability.


BetterHelp therapy is the world’s largest online therapy platform. Our extensive network of licensed mental health providers offers users quality counseling services anywhere. Match with a therapist who fits your availability, needs, and preferences, then get started with weekly live therapy sessions. These sessions can take place over live chat, live phone calls, or live video.

Our thousands of encouraging and meaningful reviews have provided powerful proof that online Therapy works, making a huge difference in the lives of BetterHelp users. We are a legitimate, BBB-accredited, “A” rated service. All of our providers are board-certified and ready to support you on your mental health adventure. Get started today by signing up to match with one of our therapists.

For Additional Help & Support With Your Concerns

Speak with a Licensed Therapist
The information on this page is not intended to be a substitution for diagnosis, treatment, or informed professional advice. You should not take any action or avoid taking any action without consulting with a qualified mental health professional. For more information, please read our terms of use.