I have Cigna insurance through my job and an EAP. Does BH accept either of those as payment?

I have used my health insurance and my EAP previously to pay for my therapy costs. Would that be a possibility now? I am looking to offset my costs for therapy at this time.
Asked by P
Answered
06/26/2021

So I did not have an answer for you about the insurance but after doing some digging the EAP is addressed through my counselors guide. Below is the BetterHelp response to the EAP process

 

"An EAP (Employee Assistance Program) is an employee benefit program that assists employees and members of their immediate household with personal problems and/or work-related issues that may impact their job performance, health, mental and emotional well-being. BetterHelp is a subcontracted provider to companies across the US which provide services to EAPs. EAPs generally offer:

  • Confidential assessments
  • Short-term counseling with a pre-set number of sessions on a per-issue basis, and is based on what the employer has contracted with the EAP to provide
  • No cost to the employee or household member, as these services are fully pre-paid by their employer. Members can choose to continue working with you past their allotted sessions by paying out of pocket
  • Financial, legal, and caregiving (child, adult) consultation by professionals in these areas of expertise

Do's and Don'ts
As part of the services BetterHelp provides to these members as part of their EAP coverage, the following clinical services are strictly prohibited and NOT part of what is expected to be provided. Please do not provide the following services, even if an EAP member requests you to do so:

  • Custody evaluations
  • Psychological assessment or psychological testing
  • Court-ordered treatment
  • Worker's compensation evaluation
  • Disability evaluation

If an EAP member requests your assistance with any of these above-mentioned evaluations, please encourage them to contact their health plan or redirect them to contact their EAP provider’s toll-free number. NOTE: The compensation structure is the same to you regardless of whether your client is from an EAP or from another source on BetterHelp."

 

I think that this is the best response based on what Betterhelp provides. I know that there are restrictions from your employer (it is different from employer to employer) on the number of sessions that can be received so you will have to consult your HR person or insurance to see what their restrictions are before signing up.

Other than the above I think that the EAP programs is a great thing and should be utilized anytime that the person is in need. Do not neglect your mental health.

(LPC, MHSP)