I tried to sign up for BetterHelp but it paired me with a therapist that only does texts

Hello and thank you for your question.  You are able to request a different therapist at any time with or without notice to your current therapist.  There should be an icon on your Dashboard that says "Change Counselor" from the drop down on the top right corner.  If you do not see this, you can go to the support tab and request a different therapist.  You can also send an email to contact@betterhelp.com if you are having trouble with the drop down.  It would be a good idea to express the reason for the change in the feedback box.  This will help the system better match people. You will also be offered an opportunity to work with me since I am answering your posted question.

I am Eboni Long and I am a Licensed Marriage and Family Therapist. I tend to work more with couples and like to know about the systems that are causing problems for my clients. I would love to talk with you and your husband about the struggles you are having with your childrens' behavior and help find some solutions that will work for you and your family. I, too, prefer video sessions. Texting sometimes seems impersonal and a lot becomes lost in translation. However, I do tell my clients that if they have quick questions throughout the week and in between scheduled sessions that they can use the chat thread to communicate with me. I like to support my clients as they try the interventions we discuss in session. Sometimes it becomes difficult to keep doing an intervention in harsh circumstances, such as when it's late at night or your child's behaviors have been poor for a long period of time, for example. This is not a crisis platform, but sometimes it helps to have people available to walk you through the things they have asked you to try. I would love to be that person for your family, to help you all reach the goals you have set for yourselves.  If you have any further questions please do not hesitate to reach out for support. We are here to help. Thank you.