Janell Cruz


About Me

Hi! If you are exploring Better Help, it is likely that you are seeking ways to find happiness, peace, or tranquility during these challenging times. It is likely that you are exploring options to living a better quality of life, living in abundance, seeking success and prosperity by fulfilling your goals and purpose in life. It is crucial to be guided by someone with experience, one who you can connect with mentally, especially during these stressful times. Having a good relationship with your counselor who motivates you to achieve your goals, hopes, and dreams is crucial to your success. I know how hard it can be to find a counselor who you feel a connection with and I would be honored to work with you through this stage of your life.

I have been a social worker for 13 years and have experience working with children and families from all backgrounds who are experiencing unique challenges. I earned my Bachelors degree in Psychology at Nova Southeastern University. Thereafter, I worked in child protective services for seven years where I gained experience interviewing children and families who were suspected of abuse and neglect. I counseled individuals who suffered from trauma, anxiety, substance abuse, depression, relationship issues, grief and loss, family problems, domestic violence, among other challenges. I later earned a Masters degree in Social Work and worked at an Elementary and Middle School as a counselor. There I conducted individual and group counseling sessions and helped children with bullying issues, stress, anxiety, trauma, abuse, motivation, self-esteem, and confidence issues. Currently, I work as an mental health consultant and as a part-time therapist for children in foster care. Whatever stage in life you are in right now, you can expect me to walk with you through whatever difficulties you are facing and help you learn more about yourself and the way you interact with the world.

We can communicate in whichever manner you are most comfortable. A majority of my availability is in the evenings and on the weekends but I check messages periodically throughout the day.


  • Stress, Anxiety
  • Parenting issues
  • Self esteem
  • Depression
  • Coping with life changes
Also experienced in:
Relationship issues , Family conflicts , Trauma and abuse , Grief , Intimacy-related issues , Anger management , Career difficulties , ADHD , Caregiver Issues and Stress , Chronic Pain Illness and Disability , Read more...

Clinical approaches:
Cognitive Behavioral Therapy (CBT), Mindfulness Therapy, Motivational Interviewing, Solution-Focused Therapy, Trauma-Focused Therapy

Years of Experience: 13

Services Offered

  • Messaging

  • Live Chat

  • Phone


LCSW #SW17354 (Expires: 2023-03-31)


Written by C.A. on Dec 20, 2020 after counseling with Janell for 2 months on issues concerning depression, intimacy-related issues, self esteem, anger management, career difficulties, and coping with life changes

Janell is an amazing resource for my current wellness journey and makes herself available to help me when I need it. She’s relatable, understanding and knowledgeable and I’d recommend her to anyone who just needs someone to talk to.

Written by C.A. on Nov 19, 2020 after counseling with Janell for 4 months on issues concerning depression, relationship issues, family conflicts, eating disorders, and coaching

Janell Cruz is helping me through one of the most difficult decisions of my life. She has been there for me every step of the way—through every set-back and every small progress. It has been really meaningful to be able to message Janell when I am struggling—especially since I have difficulty talking to friends and family. She always responds promptly and she helps me find my own way forward.

Written by M.A. on Jul 20, 2020 after counseling with Janell for 2 weeks on issues concerning stress, anxiety, relationship issues, family conflicts, self esteem, and career difficulties

Janell has helped me through so much! I can’t emphasis enough- She’s super supportive and works through everything asking all the necessary questions. I couldn’t have asked for a better counselor! Always there when I need her.