Hi I'm Jill, a Mental Health Counselor licensed in Massachusetts with 13 years experience. For 6 years I met with clients and did initial evaluations in a bustling city clinic; I had the opportunity to work with different populations of people to address and treat a full range of mental health concerns like depression, anxiety, relationship issues, life transitions, sexual problems, social phobias, communication issues, and self-esteem. I also helped many people who experienced trauma and abuse either during childhood or more recently.
My counseling style is honest, engaging, friendly, and humorous- all of which will come across in my writing. I don't pass judgment on others, and would rather you feel comfortable with me rather than stayed isolated in shame. I'm comfortable with -and often use- self-disclosure (we're all human and can learn from each other!), and I will make therapy action-oriented. I use cognitive-behavioral approaches BUT I will tailor our dialogue to meet your needs to make progress happen! I hear often from clients that therapists seem afraid to be honest, and come off generic. That will NOT happen here.
No one should have to suffer silently, or alone. I'm glad therapists and clients can connect online ~ We no longer have to wait for an appointment time to share our thoughts, reflect, or start working on feeling better. I look forward to working with you!
- Stress, Anxiety
- Relationship issues
- Intimacy-related issues
- Self esteem
I also have experience in LGBT, Family conflicts, Trauma and abuse, Eating disorders, Parenting issues, Career difficulties, Depression
LMHC #8580 (Expires: 2019-12-31)
I love Jill. She gets me on my level and offers me advice that I can use in real time. She's very understanding and non-judgmental. I love her counselling style, very laid-back and relateable!
Since connecting with Jill on Better Help I've finally taken the time to evaluate myself and what can help me live this life to the fullest. She has taken the time to provide me with some tips and tricks that have truly helped. I love that when I’m in a moment of panic, I can relate back to our previous posts if my mind has gone blank and re-read coping skills. It’s always a good feeling to find someone who enjoys what they do for work, because that portrays in her feeling of general concern for her patients! Xo
Jill has been great to work with. Her ability to know exactly what I'm thinking is nothing short of amazing. She's been very helpful in the short time we've been talking.
Jill is the best! She always listens to what I say and truly helps me through a variety of situations!
Jill Ortolano is my third counselor, and the one that I have stuck with. She is always available, listens attentively, and picks up on issues that are important. Her advice has been invaluable in getting through some tough times.
Jill is great and has given me advice beyond my expectations. I like how she explains things to me with facts and supporting evidence, providing me with concrete tools and actions I can take to help myself rather than just a bunch of loose terms with little backing. TY
Speaking to Jill is like talking to a friend. I had a tendency to avoid therapies because of their one sided nature, but we find ways to relate to one another, so I feel I have a balanced, healthy relationship through which we simply discuss. Thanks to her, I am making so much progress without feeling forced to get out of my way to recover.
Jill has a very positive attitude to issues and is very personable. She also listened, understood and made recommendations that were actionable and rewarding. The whole experience was like having your own personal guide with you at all times. I highly recommend her. Thank you for facilitating great changes in my life :)
Jill has been extremely helpful while being relatable. I would highly recommend her to others. Thanks Jill!
Jill is making my life just a little easier. I always look forward to her messages.
Jill has opened my eyes to understand my situation and how it got to where it is. She has offered ideas to work through it. She has answered all my texts.
My experience with the BetterHelp app and Jill have been amazing. It has been the best counseling experience I’ve had.
I've been working with Jill for just under a month & have already made great progress. She is a great counselor & a great person in my opinion. She uses humor a lot in her therapy which to me humor is one of the best medicines there is. I think too many counselors have a approach that's that too cliche as I've seen in my past experience & that happens to be completely the opposite of how Jill has been counseling me. I'm going to continue to work with Jill & the progress has already been significant and that means the world.
Jill is amazing! I am so happy I matched with her & have loved working with her. She is very easy to talk to and shares her experiences as well which makes you feel like you're talking to a friend. I have never been so comfortable with a therapist in my life. It is so easy to open up and she offers such good advice. She opens your eyes to really see what the issues at hand are and you begin to better yourself from her words.
Thank you Jill!
Her style is very personable and informal and I'm not sure it would right be for everyone - but she was clear about that from the start, and it really puts me at ease. I feel understood and not judged or analyzed, but still get support and actionable advice. She's quirky, but effective, which is exactly what I didn't know I was looking for.
Very pleasant lady who was helpful and supportive :) Her words of encouragement were just the push I needed to direct my energy into doing the things that I found fulfilling in my life.
Jill's great. She was exactly what I needed and talked me through my difficulties and gave color to what I was seeing in only black and white.
Thank you Jill.
Jill is an amazing person. She has a way to make you feel at ease and listens to you, makes therapy fun and I feel relieved every time we talk. A down to earth person with an open mind about the world and about life.
I still think she is amazing, she has a lovely way of validating your personal experience and struggle by acknowledging it, but also by sharing her experience, it makes our interactions so much more genuine and there are lessons to be taken away always - that's something I really appreciate. She always makes me feel better.
She's great, she's not afraid to jump right in and start offering solutions which is exactly what I'm looking for. There is no time to lose with your mental health and Jill doesn't waste any of it on anything pointless. 5 stars and 20 thumbs up.
She is great at helping though tough situations, and I feel like her advice is practical and reasonable.
She's the best.
Jill is amazing! So easy to talk to, doesn't judge me and is super helpful!
Jill has been an absolute lifesaver! I felt so comfortable talking to her and did not ever feel judged. I also liked the humor she could bring into our sessions, and the encouragement and support was always there. I would not hesitate to recommend Jill to anybody who is looking for a compassionate counselor to help them. Thank you Jill, you helped me more than you know!
It's early days with Jill but I feel very comfortable talking to her.
Absolutely a wonderful therapist. Funny, kind, understanding, and no BS. I like her style and we get along so well. I highly recommend Jill. Actually I have already recommened her to a few friends. Thank you so much for everything.
Jill has helped me tremendously in just a few short weeks. She is very caring and knowledgeable. I am confident that I will continue to get the help I need with Jill. I look forward to her responses and know that I can always get anything off my chest and be responded to in a timely matter.
Despite what I say she can reach deep inside me, she focuses on helping me chose the right choice. I feel open with her and share all my thoughts and feeling with her. She doesn't care about making me comfortable with my choices but she focus on me making the right choice.
Jill helped me through a really challenging time this year. Starting a new job, I was struggling with anxiety and negativity that was affecting me both professionally and personally. Jill took the time to get to know me and why I was feeling this way, and offered tangible ways to deal with my stress in moments of extreme anxiety as well as methods to maintain a positive, stable attitude moving forward. I absolutely recommend Jill to anyone struggling with stress, either in a professional or personal sense. Thank you so much Jill!
Working with Jill is like working with a friend but a friend who gives honest and sound advice- not just words you want to hear.
Helped me so much! I'm a hypochondriac and always paranoid of every little thing, and it was causing a big jumble up in my life, but Jill helped me slowly understand and give me a better way to think about life and what to prioritize and how to think logically about these kind of thing. I could't be happier! She truly lifted the shadow off my shoulder. Thank you, Jill!
Jill understands me, 10/10
I enjoy speaking to Jill a lot. I get excited to receive a message from her. She's down to earth and seems to get me. She's never patronizing either. I can't wait to spend more time speaking with her.
Really enjoyed working with Jill. What I have found most helpful is her ability to quickly get to the heart of a matter. It seems that could be quite difficult through an online forum but she has done it so well and we were able to hit the ground running from day one. Strongly recommend her.
Working with Jill has been extremely helpful, even for the short time we have been together. She makes it easy to open up as you never feel judged. Jill speaks from the heart, often with humor, always with empathy and is not afraid of relating what you say to personal experience. This helps to put you at ease and remind you that you're talking with human. It's been a difficult couple of weeks and Jill has really helped to put things into perspective. I would definitely recommend working with her.
10+++++ stars. Jill is someone I’m thankful to have in my life!!!
Excellent, personable, totally down to earth, and empathetic. Feels like a best friend you could talk to about anything! Asks great questions, always responds thoughtfully and with a totally open, free, candid style of conversation. Makes it easy to talk!
Jill is insightful, pays attention to what I'm saying and has empathy. She really gives great advice - far beyond what I'd expect online. She's practical and uses examples. She's helped me with my issue tremendously! Additionally, she has a great style of writing that's easy to read and makes me feel like I'm chatting to her.
Jill is a highly talented and caring professional, I enthusiastically recommend her.
I never had so good experience with getting help. Jill makes you think about your big problem with a simple and easy sometimes joking way. You feel trust, understanding and good atmosphere to share your problem and to find a solution.
Jill has been such a tremendous amount of help for me. Living away from home in a foreign country has made accessing counseling services really difficult, and it feels so great to know I have someone who I can talk to. Jill is incredibly responsive and I feel listened to and understood. Thank you for your sound reflection and for putting things into perspective for me.
Messaging with Jill has been like talking to a completely non-judgemental friend who is also open and honest and gives me great feedback when I ask for it!
Thank you for just being a listening ear!
Jill is a sweet breath of fresh air, who offers assurance and down-to-earth advice. I am very thankful for the times spent with her.
Jill is an excellent counselor. She really listens to you and offers you straightforward (and not just textbook) advice.
So far, Jill has been a life-preserver in the rough waters of my emotions. I appreciate all the advice she gives, as it really seems to come from the heart. I don't get generic "how does that make you feel?"-type responses. She applies her own life experiences to the sessions, which I appreciate. Thanks for everything so far, Jill!
Jill helped me a great deal during stressful times. I just had a last session with her - at least for now - and still ask myself: "was it that easy?". Some months back I was expecting a much more "medical" and a complex interaction with a therapist: Diagnosing and finding reasons for things deep in the psyche or in childhood and treating the problems through and long introspection and endless discussion. Instead, Jill helped me find actionable things in short order and achieve significant improvement in my well-being in informal interactions that hardly felt like therapy at all. Thanks a bunch!
Jill definitely understands how to identify with me. I feel very comfortable talking with her.
Jill is good to deal with. She has helped me see things from many different point of views which has really helped me in the areas I need to work on.
Jill was exactly the person I needed to help me, help myself, out of my crisis. She helped me cut through the BS and gave me tangible tools to work through my issue with success. I felt empowered and encouraged while completely in charge of my own process and recovery. Jill has been an incalculable resource and spirited force from which I discovered my own strengths, wisdom, and courage. She has been a valuable part of my healing.
Jill has been outstanding and understanding of my background, my future goals, and all the expectations I have for my personal growth.
Jill has been there for me this past hard months i thank her a tons. 11/10 councelor. Deserves a promotion.
Jill was absolutely great. She brought humor and light to a situation that was driving me crazy and seemed to be never ending. I would recommend Jill to anyone who is dealing with any sort of relationship/family issues!
Very responsive, good at finding the humour in the situation, good at prompting you to think of things in different ways, happy to take the time necessary to sift through the all the clutter to bring you back to the core problems.
Jill has been phenomenal. Truly! I feel very comfortable with her and that she is genuine. I've loved chatting with her. She has helped me so much, words can't describe how happy I am now that I downloaded this app and was paired with her.
Jill is great. She's been really helpful, supportive, and insightful. I feel better.
Tottally fits her position. Met all the requirements of my list. 11/10!
Jill was very pragmatic and provided useful advice.
I love talking to Jill, She always lift me up, and help me understand things that are hard for me to accept. She respond immediately and gives me advice whenever I feel bad and confuse, I can feel her sincerity and concern through her letters and I feel confident telling her everything. Thank you Jill.
Jill always responds in a very timely manner and takes extra time to reach out to her clients. She has played a huge impact in lifting my spirits up.
Really helpful and grounding. Jill provides a safe and non judgmental space. Very detailed in all of her responses!
Jill is very nice and approachable, which really helps with opening up about things you would usually want to keep hidden. Counseling with her is like talking to a trusted friend or a family member even. She easy-going, fun to talk to, and very professional at the same time.
Jill is terrific, I can already tell.
Jill is honest and gentle. I like her thoughts on my problems a great deal. They help.
Jill is an amazing counselor. I have never reached out for any kind of help like this before and was very hesitant to do so. However, Jill made me feel comfortable with sharing what I had to say instantly. She's always been very professional, but still extremely easy to talk to. Jill's response time has consistently been great; I've never had to worry about whether or not I was going to hear back from her. Even better still, Jill always puts in a great message that includes words of insight, advice, and encouragement. She's never been judgmental and has helped me to accept myself.
I feel that I am extremely lucky to have Jill as my counselor.
Jill is a great counselor. I've had really bad luck with counseling in general in the past and have very seldom ever gotten past a second appointment in real life or past a week online. Jill makes me feel like I'm being listened to and my issues aren't as big as my head is making them and without it feeling judgmental or critical.
I couldn't have asked for a better counselor. Jill is very open-minded, thoughtful, thought provoking, and considerate. She genuinely cares about people. She can take whatever you talk about and show you how to look at it from a different perspective. She is extremely consistent (which is a must in this profession), and speaks plainly. She doesn't talk down to you or make you feel as though you can't talk to her. Jill is down to earth and by far more helpful than I could've imagined.
Jill is simply excellent. You feel relaxed and open to her the moment you start conversing with her. She is very precise and open. She can help to un-clutter and organize yourself to get back on track. I'm very happy with Jill.
I joined BetterHelp after going through some personal strife. The first therapist I matched with was pleasant and helpful, but we just didn't connect.
I actually wondered if therapy was something that I was even into. Before my trial was up, I decided I should at least give another therapist a shot before I made that kind of decision.
I matched with Jill, and from the bat I could tell this would be a different experience. She was still pleasant and helpful like my last therapist, but I felt more of a connection. I felt more comfortable that she was listening to me.
She has been very helpful in helping me question some of my preconceived notions (about myself). She is funny, charming and you get a sense that she understands and cares. She is also not afraid to challenge me, and I think that is very important - at least for me.
I would highly recommend Jill's services.
I've been discussing my personal struggles with Jill for 3 weeks, and Jill was of great help for me to feel better. She always finds the right words to make me feel better, stronger, more optimistic. She helps me differentiate between things I can't change- I have to accept and things I can work on to become stronger, and to see the things that I have within me to be strong.
Jill has a thoughtful way of communicating concepts like an online imaginary best friend would, looking over my shoulder looking at me and providing another opinion on life's great choices and foibles, in that the more I put in, the more I get back kinda way.
So far Jill has made me realise things about myself and others that I'd never have grasped on my own. I'm making great progress and look forward to seeing where I'm at further down the road!
Jill is marvelous. I visited another psychologist before her and I could't get rid of my issue. In just a week, it became much smoother and I am sure I will be able to overcome this problem thanks to her. She made me see things in a different way, from another perspective in a very friendly way. I felt sheltered by her in every thought I had; she has empathy and understands my thoughts. I totally recommend her. I feel lucky to have been matched with her. Thank you very much!
Jill's friendly approach has helped me to open up, her discreet way of asking questions is helping me acknowledge feelings I might be ignoring, and to be honest with myself. I feel so lucky I've been matched with her! Keep it up Jill! Thank you!
Jill is incredibly easy to work with. She's really good at seeing all sides of a situation and helping me build techniques for coping when I can. She makes me feel human and not like just another pay check. Thank you so much, Jill!
Excellent therapist. 5 stars, would recommend!
Jill is so kind and caring. She responds to everything you say in a way that's not so heavy while still really working on what you're dealing with. She is also relatable and funny. She's amazing, and I would recommend her 100%!
Extremely down to earth. She connects with you easily and it feels more like you're talking to a friend than a counselor. Definitely one of the best.
I can't say enough good things about my experience with Jill. Weâ€™ve been working together a little over a year. The thing I appreciate most about Jill is that she can dish out real talk, and still be professional. I felt comfortable pretty quickly. Iâ€™ve never met a therapist that can make you feel like youâ€™re not in therapy and still get work done. Itâ€™s a gift she has ;) Sheâ€™s funny, honest and easy to relate to. She goes beyond what Iâ€™d expect from any therapist. I'm so grateful for all her help. The Best.
I've been consulting Jill for couple of weeks now. She's pretty relaxed and it leaves a feeling I am sharing my thoughts with a friend rather than a counselor. Her ideas and views helped to get my mind into the right direction.
Jill is honestly a cool friend - if you have any concern, then Jill is gonna help and guide you in a veeery cool way! Her advises are the same as they could be from your best friend, or a good mother.
Thank you Jill for everything, you bring amazing vibes!
Jill is an amazing counselor! Ive never worked with someone so involved. After working with Jill for a few months, I have managed to get through a lot of the stresses in my life, and have gotten to the point I can handle this kind of stress on my own. Very quick to respond, and I always felt she was in my corner. She gave me a giant push in the right direction, and kept me assured that I can indeed do this. Sure enough I have. She helped me realize I can do things for myself, whether its actual activities, or its putting up those boundaries with people to keep me from getting in too far over my head. She also helped me feel more confident in myself.I feel like a whole new person now. And everyone around me sees it too. Thanks Jill.
Jill has been very patient and very friendly! It's like I'm talking to a very good friend. She is also very willing to research and relay any information/knowledge that I have doubts or questions with.
Jill is amazing. She reads through everything, she answers fast and answers everything, very clearly. Things always make more sense after getting an answer from her. She also throws some sense of humor in there in a really clever way, something that's really not easy to do in a situation like this.
Jill has helped me so much and I can't thank her enough for it, I'm so glad I was given the opportunity to talk to her.
What can I say!! I could sit here for hours talking about how wonderful Jill is. I have been to a few counselling sessions all of which I left a bit dizzy!!! The first message I sent Jill she answered it with such passion, I have spent approx a week in all talking to Jill and I am a different thinking person, Jill is real, she is a real life person that helps you with real life situations. She is gifted at what she does and if you need help with anything this is the person to talk to!! she is amazing!! Thanks so much Jill for everything!!
Jill's been amazing! Like talking to a friend!
Jill is amazing!
Jill is a great listener and is very calm and casual with her approach but still helps to achieve getting to the root of the problem. Would highly recommend.
A lot of help! Couldn't have had someone nicer and so understanding to help me throughout my problems.
Jill is amazing at understanding and relating to everything I can express, and then coming up with perfect gameplan suggestions to help solve the problem. All while coming off very personable and extremely easy to talk to. I couldn't recommend her enough, and I feel very lucky to have been matched with her as my counselor.
Jill is amazingly helpful, pays attention, and brings a personal touch to her interactions.
Jill has helped me a lot in dealing with anxiety and adjustment issues after moving to another city. I like that she is not only a good listener, but also someone who provides active and concrete advice on how I can deal with my day to day issues. She is also very laid-back and talks about her own examples in dealing with the same problems, which takes my mind off my own issues and makes me feel more relaxed.
Jill is marvelous and so engaging while kind, conscientious, and funny. I highly recommend her!
I haven't been talking with Jill for very long, but she is very skilled at helping me see my problems from a different perspective. She also makes an effort to respond to everything I say, no matter how silly it is.
Jill is insightful and honest. Her feedback and guidance has helped me move mountains in my own life.
Jill is the best listener and the most realistic counselor I worked with on this site. She really cares and that comes through so loud and clear. This site is lucky to have someone like her on their team!
I love Jill. I feel as though she really gets me and can relate her past experiences to my anxieties and problems. She never makes me feel as though my thoughts are trivial, and she gives me such useful and insightful advice. She is a true life coach and I am really glad she was matched with me!
5 STARS!!! I can't even begin to describe how amazing working with Jill has been for me. She is humorous, knowledgable, relatable, and has a brilliant way of putting things into perspective. She always knew what to say when I was at my lowest points to comfort me, yet simultaneously motivate me to make changes to better my situation. I am truly grateful for everything Jill has done for me.
Jill is very knowledgeable on many different topics or issues.
Jill is incredible! She relates to the topics I bring up and always has a funny story or anecdote to lighten the mood. She's down-to-earth and realistic, and has already helped me more than I can say.
Jill's perspective, knowledge, and use of metaphors are wonderful. Her analysis of issues both above and below the surface is truly amazing. She has helped me find inner reflection and perspective that I didn't even know I could have. I look forward to growing more through her help and becoming the best mother, wife, friend, and daughter I can be. She has helped to resolved long-standing issues and new ones as they arrives, as well as teaching me to identify those triggers as they approach. I couldn't be happier with her outstanding skill set and personal approach.
Jill has been wonderful! Very down to earth, blunt, and sensitive at the same time. I truly appreciate her and don't think I could've been paired with a better counselor for me.
So helpful, professional but at the same time informal and friendly. I really felt like I can open up to her.
Jill is super responsive and gives great life advice. She is like an amazing gal pal bundled with all the wisdom of a therapist.
Jill is very genuine, kind and also uses humor in her sessions. Her style is very real and down to earth. I also feel like she is patient, understanding, and I trust her advice and judgement. Jill is very quick to reply, and very approachable, too.
Incredibly quick at responding and the word I'd use to endorse Jill is REAL. She treats you like a human being and better than that can really empathise with your situation. I'm a tricky customer but she's been a great help during some very dark times
She is amazing!
I have made an excellent connection with Jill. I could not have asked for a better blessing than to meet someone so down to earth and connected to what I am feeling right now. She has great advice, is patient and is helping me so much. She is always spot on with her insight and I appreciate her so much!!
Jill has been a great help - I love the format of BetterHelp. I don't have to wait till my "next" appointment to process stuff. It's an amazing combination of journaling AND counseling. Best of both.
Jill has been quick to respond and she tells me what she really thinks. She doesn't just tell me what she thinks I want to hear. I really respect that. I wish everybody in my life could be that honest.
Jill is a great listener and helps with compassion and respect. I've found she's easy to talk to and is an active participant in helping me worth through my issues.
Jill has been an amazing help to me. When I felt physically stuck in my life and needed someone to pull me out, she did so, both with humor that I so needed and with real advice that I could relate to and put towards the rut in my life. It felt like it was more a conversation between equals, not like I was being treated like glass. Thanks to her, I was able to find my way forward. Thank you, Jill, so much.
Jill has been wonderful. Her excitement and enthusiasm really motivate me to be the person I know I can be. Unlike therapists I've seen face-to-face in the past, I never feel like I'm being judged. Jill never scolds me and has a very "let's move forward from this" attitude, which I love. Instead of excusing my current behavior because of things that happened in my childhood, she asks what I can do right now to change my situation.
All in all, I believe Jill is a perfect fit for me and I trust her completely, something I've been unable to do with any other sort of therapy. Thanks Jill!
Awesome with responding quickly, refreshing sense of humor, and helpful person to talk to overall.
Jill has really helped me to get my thoughts and feelings out of my head and organized and moving in a positive direction. She is understanding, and kind and funny! It's nice to talk to someone who can allow humor in these serious discussions without making me feel like it invalidates my concerns.
Jill has been a big help to me because she can identify with the back issue and the pain that I'm having. Because she is a cancer survivor, she can definitely help people with her courage and strength. It didn't take very long for her to get me back on track. I am grateful to her for that.
I have been corresponding with Jill for about three weeks now, and it has been so helpful because I am in the middle of a breast cancer diagnosis and treatment. Jill has helped me prioritize things with my family, my job and of course, with the complex choices that I have before me. When I signed up for Betterhelp, I had just been told I needed to have a biopsy, but I didn't even put that down as one of my problems. It has been so wonderful to have Jill to talk to and give me the positive guidance that I need right now. I am really happy to have Jill and happy I took the plunge.