Online therapy services. Experienced licensed therapists.

Frequently asked questions about therapy & counseling

How much does online therapy cost?

The cost varies by platform. BetterHelp’s monthly subscription plans range from $65 to $90 per week (billed every four weeks) which will pay for unlimited messaging and a weekly phone therapy, video therapy, or live messaging therapy session with a licensed mental health professional. This pricing is more cost-effective than the national US market average of $125 to $199 per session.

Platforms like BetterHelp may also offer extra features and resources, which may not be offered by in-person therapists, increasing the cost-benefit. These options might include group sessions, journaling prompts, and webinar classes. BetterHelp also offers thousands of free articles on mental wellness topics such as anger management, eating disorders, when to see a family therapist, trauma, intrusive thoughts, negative feelings, substance use disorder (formerly referred to as "substance abuse"), exposure therapy, borderline personality disorder, mood swings, psychodynamic therapy, when to seek grief counseling, and more.

You don’t have to have a mental illness or mental health diagnosis to seek support - no matter your situation, you can benefit from mental health professionals. A therapist who works with telehealth services is trained to offer guidance in many areas and may specialize in several modalities and symptoms, and will meet you where you are in your journey. For example, therapists can support clients with depression, anxiety, chronic stress, relationship conflicts, career challenges, bipolar disorder, personality disorders, emotional support, traumatic events, and other topics. Although some people may feel uncomfortable or worry about reaching out for help due to stigma, trying counseling at BetterHelp can be a great step forward for anyone, regardless of age, gender, sexuality, race, ethnicity, or background. 

Research has shown effectiveness of therapy through hundreds of studies and clinical trials. Research shows that it is as effective as in-person psychotherapy. In addition to effectiveness, working with a therapist at BetterHelp is affordable and offers the convenience of allowing clients to send messages throughout the week and outside of the live video therapy session to receive responses when they are available. Therapy session options may include video and phone calls or live chat on the site, which gives you the control to receive support on your terms.

To understand how other users have felt about a therapy platform like BetterHelp, it may be helpful to look at past reviews. By looking at the diverse experiences of others highlighted in these reviews, you can see how it might benefit you. 

What are common concerns about virtual therapy?

Some people may worry that their being matched with someone that is not accredited. However, platforms like BetterHelp offer access to licensed, trained, and accredited psychologists, licensed marriage and family therapists, and clinical social workers. Many therapists on the platform have a doctorate, and they all have thousands of hours of clinical experience and supervision.

When a therapist applies to work with BetterHelp, they pass multiple assessments and interviews, including a background check to verify their credentials through their state’s licensing board. Therapists on the platform have at least a master’s degree, 1,000 or more clinical hours, and three years or more of experience. For this reason, the experienced professional you match with virtually is as credible as one you may find in person, and the vetting process is already done for you.

Other common concerns with counseling may include cost, effectiveness, privacy, and safety. However, this kind of support is cost-effective, effective, and safe when used correctly through a platform like BetterHelp or with a credentialed therapist. Read the statement on privacy policy as well as the Terms and Conditions on our website to learn more. 

Whether or not the therapy platform you choose accepts insurance may depend on your insurance provider. Private-practice therapists may accept insurance if you find a therapist in your network. However, while often a more affordable option, platforms often do not accept insurance plans. For example, BetterHelp does not accept insurance or partner with insurance providers. However, your insurance coverage plan may offer reimbursement for services you receive.

The MHPA requires employers and others who provide access to group health plans to offer equal benefits for medical and mental healthcare that accept insurance. This means, some major health insurance providers offer reimbursement for these behavioral health services like online counseling. You can also use FSA (flexible spending account) or HSA (health savings account) offered through your health provider to save money. Regardless of your mental health history, contact the insurance company's customer service directly or review your benefits list to understand whether your plan offers this option. You may be asked to request a superbill from your therapist to submit to your insurance company.

Note that reimbursement through your insurance company for services is not at the discretion of the platform or your therapist. All requests and appeals must be made directly with your insurance company, and there may not be a guarantee that they will provide reimbursement for counseling. If your plan does not cover reimbursement, knowing online therapy is often more affordable than some insurance co-pays and monthly plan costs may be helpful.

BetterHelp is not covered by insurance, including Medicare and Medicaid, which are government-sponsored health insurance plans, however, BetterHelp does offer affordable therapy with payment options from $65 to $90 per week, billed monthly or weekly. This plan covers a weekly 30-45 minutes long therapy appointment plus access to one group session. Before choosing a provider, it's important to ask your insurance provider questions like, "Does my insurance cover sessions with a therapist?" and "What can I do if the telehealth counselor doesn't accept insurance?" Insured members may find the contact information for your insurance on the back of your health insurance card.

Does BetterHelp offer free online therapy?

According to American Psychological Association, expensive costs of therapy is often the reason people do not seek support. While BetterHelp does not offer free therapy, it might be the best affordable option. As the leading global therapy provider, they employ a large, dedicated team of therapists and contract with thousands of licensed psychologists to provide convenient, accessible, and affordable counseling. Being able to offer affordable care comes at a cost, and therapists make their living through the cost of the weekly subscription plan. However, therapy costs can come down if you qualify for a temporary lower rate on services.

Free therapy programs may be available to those who qualify through your city's human services department. The U.S. Department of Health and Human Services also offers services for parents. To find out if you can save money on counseling with BetterHelp, take the financial need survey or email contact@betterhelp.com to learn more. Additionally, look to see if your company offers BetterHelp through an Employee Assistance Program (EAP), or if your university offers BetterHelp to students.

Multiple studies have found that these services are as effective as in-person therapy, with some showing that a platform like BetterHelp's is more effective. For example, in a study conducted in eClinicalMedicine, researchers examined 17 studies on the effectiveness of CBT therapy online in treating depressive disorders. The study results demonstrated that virtual CBT could be more effective than face-to-face CBT in reducing symptom severity and that it was more cost-effective.

Online therapy may also be as effective as in-person options in different settings, such as couples therapy with a partner through platforms like Regain that helps people in relationships. One online therapy review found that couples preferred online counseling due to the enhanced connection within their relationships and the ease of videoconferencing therapy sessions with their therapist. Participants in couples counseling online also reported a greater sense of comfort and control over their experience. No matter the method you choose, therapy is has been proven to increase happiness and improve lives through learned coping skills and other treatment methods. Schedule a consultation with a licensed expert on the platform to begin; whether you're looking for therapy for adults, teens, or partners in a relationship. Doing so can benefit the behaviors of anyone from adults to children.

How are the therapists on this online therapy platform verified for my benefit?

Therapists on BetterHelp are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), licensed marriage and family therapists (LMFT), licensed clinical social workers (LCSW / LICSW), or licensed professional counselors (LPC). All of these psychology professionals have a Masters Degree or a Doctorate Degree in their field, and follow the APA Code of Ethics. They have been qualified and certified by their state's professional board after successfully completing the necessary education, exams, training and practice with a patient. While their experience, expertise, careers, and background vary, they all possess at least 3 years and 1,000 hours of hands-on experience, and have the necessary therapist credentials to provide therapy. 

Our team ensures that every professional we bring to the platform is fully licensed and in good standing, and follows all guidelines. Any who apply are required to provide proper licensure documentation and proof of identity. We then cross-check their licensure information with their respective state licensing board.

In addition to checking licenses, each potential therapist needs to complete a case study exam graded by a licensed clinician and be evaluated in a video interview. The result of this longer rigorous process is that only about 25% of applicants who apply to work through BetterHelp are accepted to the platform, and once they begin working on the platform, they are evaluated often to ensure they are upholding a high standard.

We also show the full licensing information for each therapist to make it easier for you to do your own due diligence. Keep in mind that while some of the therapists are licensed psychiatrists, we do not offer psychiatry to members on the platform. If you are looking for a psychiatrist that does not require in-office care, we encourage you to explore and research other options.

How often you attend therapy depends on your preferences and how you prioritize your mental health goals. Some people prefer seeing a therapist every other week, whereas others require more frequent support and might have check ins a couple days a week.

Some people who see a licensed therapist, whether in traditional in-person or via online therapy platforms, have a face to face therapy session once a week. A weekly session can allow a steady pace of communication, with healthy reflection between therapy sessions. Through a platform like BetterHelp, you can also send your therapist text messages throughout the week, receiving text based support in addition to your weekly 30-45 minute sessions.

BetterHelp subscription plans include one weekly live 30-45 minute session and unlimited text messaging with your therapist. If you want more than one session a week, you can request one, and the mobile app or website can notify you how much the extra session may cost and whether it’s available. Some BetterHelp users also sign up for one weekly group session, which functions as a support group led by a licensed professional. You can schedule one weekly group session in addition to your weekly individual session. You can also pay a fee for more than one group session led by a therapist per week. When considering frequency of therapy sessions, unlimited insurance coverage may be a factor: if the service you are using takes insurance, the amount of sessions covered may vary.

Can online therapy services offer treatment by prescribing medication?

Licensed BetterHelp therapists do not prescribe medications, or provide psychiatry and medication management services to clients.

According to the American Psychological Association (APA), the only professionals who can prescribe medication for specific mental health conditions are psychiatrists, psychiatric nurse practitioners, prescribing psychologists (in some states), and other medical doctors (MDs). It's important to note that these professionals must be licensed in the state where they practice to prescribe medication or offer medication management treatment plans, and are subject to other licensing requirements.

Schedule a consultation with your primary care physician or doctor for further guidance on medication management or before starting, changing, or stopping any medication or medical treatment.

Why do people believe that online counseling & therapy is the best based on research?

BetterHelp supports clients worldwide with common conditions and life challenges. Because BetterHelp is cost-effective, accessible, and flexible, it is often a viable alternative to traditional in-person, in-office therapy. In addition, clients may enjoy membership benefits, like daily journaling prompts, weekly classes, optional group therapy sessions, and unlimited messaging with a therapist. BetterHelp, under parent company Teladoc Health, is the leading therapy platform worldwide for the cost and range of services offered, and has been ranked as the best service by multiple publications.

Once you sign up for your BetterHelp membership and are matched to a therapist, you will get a therapy room which will be your personal and secured place to communicate. In this room, you will share about your current situation, the problems going on in your life, thoughts that may trouble you, ask questions and discuss the issue that you would like to focus on. This acts as an initial assessment or initial consultation for counseling, allowing you to be intentional about what outcomes you'd like to see from attending sessions with your therapist. This also helps develop an ongoing treatment plan with recommendations to get you there.

Your therapist will then read your messages, share with you their unique approach to psychology, and respond with questions, feedback, insights, resources, and tools guide you towards the wellness results you're looking for. You may also be asked to complete worksheets so that your therapist can get to know you better. 

It's easy to speak to your therapist through your preferred communication type. Here are the methods available on both mobile and desktop:

• Unlimited messaging
• Chatting live
• Speaking over phone calls
• Video conferencing

You can use different ways at different times as you prefer, based on your needs, availability, and convenience. You can send messages to your therapist at any time, from any location, using any connected device. You can log in to your room at any time and since messaging is not in real-time it doesn't require scheduling. Instead, you can choose whenever you want to write or respond to your therapist. You will get a notification by email when you have received a message.

You can also have live video sessions with your therapist, where you meet each other and talk with each other using technology (similar to Skype or Zoom). To talk with your counselor via video, you will need to schedule appointments and log in to your therapy room at that specific time. Your therapist will then prompt you to start the video session. After you confirm, you will immediately begin video chatting. 

There's no pressure to stick with the first therapist you've been matched with. If you decide it's not a good fit after the first consultation, or there is limited availability on the day you prefer, simply switch therapists at any time by selecting someone else. This flexibility is part of your paid membership with no hard feelings.

How does scheduling therapy appointments online work?

A live session (by either chat, phone, or video) can be scheduled in two ways:

While in a respective client's Sessions Page, they can book a telehealth session in the Schedule section. The therapist should discuss and coordinate the date and time with you beforehand, versus scheduling a time without consulting with you first. For your convenience, if you are in a different time zone, the technology allows for the you both to see the times in both time zones for the online counseling session.

You can schedule live visits with your therapist once you click on an available time slot. They can set the time slots in which they are available for a live session using the "Scheduling" tab of the dashboard. We do inform patients that if they don't see a day/time that works, to send a message to see if there is a way to open up additional timeslots.

Either way, when a live session is scheduled, confirmation and reminder emails will be sent out. From there it is easy to cancel a session that was scheduled if needed.

In addition, there is a feature under the Help tab called “Video session test.” This feature will run a test of your device to make sure it’s ready to go for a live video session. There are other tools and resources here to ensure you have the best connection possible during your session.

Having issues? Reach out to Better Help directly at contact@betterhelp.com for any questions or issues you might have regarding the billing process, your account, payments, or anything else related to our online counseling platform.

What should I do to prepare for online therapy?

It's a good idea to read about what you might expect before you start with a telemedicine provider. Here are a few articles and links to get you started:

• Starting Off On The Right Foot: Online Premarital Counseling With A Telehealth Therapist
• Virtual Healing: A Guide To Skype Therapy For Online Counseling
• What's The Point Of Therapy? Understanding The Benefits Of Professional Support From An Online Therapist
• Exploring Expressive Writing: How To Journal For Online Therapy
• Online counseling: How Effective Telehealth Therapy Can Make A Difference
• Exploring Alternative Therapy For Anxiety: A Comprehensive Guide To Relief Options Including Online Therapy
• When You Need Support F: The Best Online Therapy For Depression And Anxiety
• Dialectical Behavior Therapy Versus Cognitive Behavioral Therapy: A Comparison Of Online Therapy Options
• Why It's Okay To Go To Therapy: Taking Care Of Your Mental Health Issues Through Online Therapy
• The Power Of Holistic Therapy For Substance Use Disorder With Licensed Online Therapists
• Healing With Psychology: Why Do People Go To Online Counseling?
• Can I Pay For Telehealth Therapy With Insurance?
• Psychology Vs Psychiatric Care: How The Difference Affects Diagnosis and Psychiatry Treatment
• Psychiatric Assistance Dogs And Mental Health Support
• How Can You Improve Emotional Regulation?
• Do I Have A Social Media Addiction? How To Recognize The Signs

What are the pros and cons of an online counseling & therapy app?

If you haven't used telemedicine before, the idea of receiving this care might be daunting. Know that starting counseling, whether you're looking for online or in person, is a great step toward improved mental health and wellness. Millions of people in the United States and around the world have received life changing evidence based therapy through telehealth platforms. Here are some of the pros and cons to consider related to online counseling:

• Access therapy from your home, without the added travel to in-person visits
• Attend sessions through message, voice calls, or video calls
• Communicate outside of therapy sessions by sending messages at any time
• Change therapists easily whenever you want
• Find a therapist who has experience in a less common modality
• Is as effective as in person therapy
• BetterHelp offers over 34,000 professionals to choose from
• If you're in a rural area, you may get greater access through an online service
• Detailed privacy policy
• In some cases, access to mental health tests

• Insurance providers may not cover therapy through telehealth platforms offering a mental health service
• May not be a good fit for those in crisis situations; please seek immediate support if you are in crisis (emotional or otherwise)
• Therapy online may not be appropriate for serious illnesses
• Does not provide the same in-person interaction that traditional therapy does with recurring office visits with a clinical psychologist
• Psychiatry may not be offered by counselors

Who should not use a counseling & therapy platform?

If you are experiencing a crisis or severe mental health emergency, or any other person may be in severe danger, please do not use this site. Reach out to crisis services unaffiliated with BetterHelp:

• National Domestic Violence Hotline: 1-800-799-SAFE (7233)
• 988 Suicide Lifeline: Call or text 988 for support
• Veterans Crisis Line: Call 1-800-273-8255 (and press 1) or text 838255. For support for the deaf and hard of hearing community, please use your preferred relay service or dial 711 then 1-800-273-8255
• Trevor Lifeline (LGBTQIA+ Community Lifeline): (866) 488-7386
• SAMHSA National Helpline (Substance Use): (800) 662-4357
• National Eating Disorder Association Helpline: 1-800-931-2237 (M-Th: 9 AM to 9 PM EST, Fri 9 AM to 5 PM EST)
• Child Help Hotline: Call 1-800-422-4453 or use the online chat feature
• National Anti-Hazing Hotline: 1-888-NOT-HAZE (1-888-668-4293)
• Physician Crisis Support Line: Call 1-888-409-0141 if you are a first responder or medical provider experiencing crises related to COVID-19
• Sexual Assault Hotline: Call RAINN at 1-800-656-4673
• BlackLine: Call 1-800-604-584 for peer support if you are a Black American experiencing a mental health crisis

Is therapy effective, and what research or evidence proves that online counseling works?

Science shows that online therapy works. In fact, several studies have proven it's effectiveness. Here are a few examples of psychotherapy research on the topic:

• • Internet-based and other computerized psychological treatments for adult depression: A meta-analysis.
    • Andersson, G., & Cuijpers, P. (2009).Cognitive Behaviour Therapy, 38(3): 196–205.
  • Is guided self-help as effective as face-to-face psychotherapy counseling for depression and anxiety psychological disorders? A systematic review and meta-analysis of comparative outcome studies.
    • Cuijpers, P., Donker, T., van Straten, A., Li, J. and Andersson, G. (2010). Psychological Medicine, 40(11): 1943–1957.
  • Computerised cognitive behavioural therapy for depression and anxiety update: a systematic review and economic evaluation.
    • E Kaltenthaler 1, J Brazier, E De Nigris, I Tumur, M Ferriter, C Beverley, G Parry, G Rooney, P Sutcliffe (2006). Health Technol Assess. 2006 Sep;10(33):iii, xi-xiv, 1-168. doi: 10.3310/hta10330.
  • Internet-based treatment for Post Traumatic Stress Disorder: A randomized controlled trial comparing clinician-assisted to self-administered PTSD treatment.
    • Knaevelsrud, C. and Maercker, A. (2007). The Journal of Clinical Psychiatry, 68(11): 1675–1683.
  • The effect of mindfulness-based therapy on symptoms of anxiety and depression in adult patients: A meta-analysis.
    • Piet, J. and Hougaard, E. (2011). Clinical Psychology Review, 31(6): 1032-1040.
  • Internet-based cognitive behaviour therapy for symptoms of depression and anxiety: A meta-analysis.
    • Spek, V., Nyklí?ek, I., Smit, F. and Cuijpers, P. (2007). Psychological Medicine, 37(3): 319–328.
  • Virtually-Delivered Cognitive Behavioral Therapy to Treat Insomnia: A Systematic Review and Meta-Analysis.
    • Michael Seyffert 1 2 3, Pooja Lagisetty 2 3, Jessica Landgraf 3, Vineet Chopra 2 4, Paul N Pfeiffer 1 4, Marisa L Conte 5, Mary A M Rogers 2 (2016). PLoS One. 2016 Feb 11;11(2):e0149139. doi: 10.1371/journal.pone.0149139. eCollection 2016.
  • Impact on weight loss - Development and effects of a health promotion program utilizing the mail function of mobile phones.
    • Akio Kubota 1 , Makoto Fujita, Yoshiro Hatano. Nihon Koshu Eisei Zasshi. 2004 Oct;51(10):862-73.
  • Smoking cessation support delivered via mobile phone text messaging (txt2stop): a single-blind, randomised trial
    • Dr Caroline Free PhD, Rosemary Knight RGN, Steven Robertson BA, Robyn Whittaker MPH, Phil Edwards PhD, Weiwei Zhou MSc, Prof Anthony Rodgers PhD, Prof John Cairns PhD, Prof Michael G Kenward PhD, Prof Ian Roberts PhD. Volume 378, Issue 9785, 2–8 July 2011, Pages 49-55

Teletherapy techniques used by licensed therapists, with a focus on being compliant with healthcare standards, have the goal of providing specialized consultations for issues ranging from ADHD to addiction. Whether it is an adult, child or teen getting the personalized care they need… evidence-based practices like EMDR, or cognitive behavioral therapy can help people get the support they need to manage sleep issues, relationship concerns, and other personal challenges in life.

What are benefits and costs of therapy using therapist platforms vs in-person?

Platforms like BetterHelp can provide you with a number of benefits like the flexibility to work with different accredited therapists to find the best therapy for you. Having access in this way via an app like BetterHelp can provide the ongoing support needed for improved mental health care and wellness, progressing at your own pace. Costs and fees are clear and transparent as it relates to any subscription fees that connect you with available and accessible mental health counselors.

During in-person therapy sessions, progress can be influenced by things like face-to-face interaction; which in some cases can be beneficial but that is not always the case. Virtual therapy, on the other hand, provides options that offer the flexibility and comfort of engaging from your own preferred environment. Despite these differences, many people have made positive progress with virtual teletherapy.

One of the things that makes the best online therapy services convenient is that users can access care from anywhere, which is most helpful for people that do not have access to a traditional in-person healthcare center. Additionally, this kind of service has competitive (and in many cases cheaper) fees than tradition therapy solutions.

Multiple publications have listed BetterHelp as the #1 best service. For more information about BetterHelp’s services, features, and licensed providers, visit the main FAQs section. If you have specific questions about the therapy experience with BetterHelp, please use the contact page to send the customer success team a message.