BetterHelp

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Frequently Asked Questions

Counselors on BetterHelp are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW / LMSW), or licensed professional counselors (LPC). All of them have a Masters Degree or a Doctorate Degree in their field. They have been qualified and certified by their state's professional board after successfully completing the necessary education, exams, training and practice. While their experience, expertise and background vary, they all possess at least 3 years and 2,000 hours of hands-on experience. Click here to learn more about the counselors.
Yes. Several studies have confirmed the effectiveness of the online medium for counseling, including a study conducted by researchers at the University of California - Berkeley, University of California - San Francisco, and San Francisco General Hospital.
You can get counseling in four ways:
  • Exchanging messages with your counselor
  • Chatting live with your counselor
  • Speaking over the phone with your counselor
  • Video conferencing with your counselor
You can use different ways at different times as you wish, based on your needs, availability, and convenience.
With BetterHelp you can get counseling from professional, licensed and vetted counselors for only $40 to $70 per week (billed monthly). Unlike traditional in-office therapy which can cost $150-$250 for a single session, your BetterHelp membership includes unlimited messaging as well as weekly live sessions (video, phone or chat).
BetterHelp may be right for you if you're looking to improve the quality of your life. Whenever there is anything that interferes with your happiness or prevents you from achieving your goals, we may be able to help. We also have counselors who are specialized in specific issues, such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion, self esteem and more.

BetterHelp is not the right solution for you if any of the following is true:
  • You have thoughts of hurting yourself or others
  • You are a minor or you are under the care of a legal guardian
  • You are in an urgent crisis or an emergency situation
  • You have been diagnosed with a severe mental illness, or if you have been advised to be in psychological supervision or psychiatric care
  • You were required to undergo therapy or counseling either by a court order or by any other authority
  • You do not have a device that can connect to the Internet or you do not have a reliable Internet connection.