Online therapy through texting, phone, video, and live chat

Post EAP intake, members complete a questionnaire, get matched with a licensed therapist, and book their first session - all within 24 hours.

Enhance Member Experience

Members can toggle between phone, video, and live chat sessions as they see fit
Additional and unlimited asynchronous text based member/provider communications between live sessions
Robust provider preferences (location/gender/ethnicity/expertise) resulting in getting matched within 24 hours
Online access to provider's credentials, licensure, expertise, and members' testimonials
Members can easily switch providers online without having to call EAP or provider
Provider appointment availability online for members to schedule live sessions on their own
Network providers offered in all 50 states using NCQA credentialing standards
NO RISK - If the member is unhappy with our services, they can contact the EAP for their FTF provider referral. BetterHelp will NOT charge the EAP for the care.

Enhance your program

Enhance your program

  • 30%-50% per case cost savings
  • Easy implementation, full roll out in 14 days
  • Network provider maintenance cost savings
  • EAP gets full refund if members are unsatisfied
  • Perfect partner to help prepare for the "Next Gen EAP"

"It's exactly the kind of innovations our employer groups expect from us!"

Heather Alder
Director, EAP
First Choice Health

"Our partnership with BetterHelp has enabled us to provide increased access to our members through easy to use technology!"

Julie Marshall
VP Clinical and Operational Services
Cascade Centers

Frequently Asked Questions

Therapists on BetterHelp are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), licensed marriage and family therapists (LMFT), licensed clinical social workers (LCSW / LMSW), or licensed professional counselors (LPC). All of them have a Masters Degree or a Doctorate Degree in their field. They have been qualified and certified by their state's professional board after successfully completing the necessary education, exams, training and practice. While their experience, expertise, and background vary, they all possess at least 3 years and 1,000 hours of hands-on experience. Learn more about the therapists
Your employees can get therapy in four ways:
  • Exchanging messages with their therapist
  • Chatting live with their therapist
  • Speaking over the phone with their therapist
  • Video conferencing with their therapist
They can use different ways at different times as they wish, based on their needs, availability, and convenience. All these four methods are included in your membership with no additional charges and regardless of how many messages they send or how many live sessions they have.
BetterHelp may be right for your members if they are looking to improve the quality of their life. Whenever there is anything that interferes with their happiness or prevents them from achieving their goals, we may be able to help. We also have therapists who specialize in specific issues such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion, self esteem, and more.

BetterHelp is not the right solution for them if any of the following is true:
  • They are a minor or are under the care of a legal guardian
  • They are in an urgent crisis or an emergency situation
  • They were required to undergo therapy either by a court order or by any other authority
  • They do not have a device that can connect to the Internet or do not have a reliable Internet connection
The professionals who work through BetterHelp are licensed and credentialed therapists who were certified by their state's board to provide therapy and counseling. However, while the service may have similar benefits, it's not capable of substituting for traditional face-to-face therapy in every case. Please note that your provider won't be able to make any official diagnosis, to fulfill any court order or prescribe medication.

Contact us for more information