You deserve to be happy.

Counselors on BetterHelp are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW / LMSW), or licensed professional counselors (LPC). All of them have a Masters Degree or a Doctorate Degree in their field. They have been qualified and certified by their state's professional board after successfully completing the necessary education, exams, training and practice. While their experience, expertise and background vary, they all possess at least 3 years and 2,000 hours of hands-on experience. Click here to learn more about the counselors.

After you sign up, we will match you to an available counselor who fits your objectives, preferences, and the type of issues you are dealing with. Different counselors have different approaches and areas of focus, so it's important to find the right person who can achieve the best results for you. We have found that we are able to provide a successful match most of the time; however, if you start the process and you feel your counselor isn't a good fit for you, you may elect to be matched to a different counselor.

BetterHelp may be right for you if you're looking to improve the quality of your life. Whenever there is anything that interferes with your happiness or prevents you from achieving your goals, we may be able to help. We also have counselors who are specialized in specific issues, such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion, self esteem and more.

BetterHelp is not the right solution for you if any of the following is true:

• You have thoughts of hurting yourself or others
• You are a minor or you are under the care of a legal guardian
• You are in an urgent crisis or an emergency situation
• You have been diagnosed with a severe mental illness, or if you have been advised to be in psychological supervision or psychiatric care
• You were required to undergo therapy or counseling either by a court order or by any other authority
• You do not have a device that can connect to the Internet or you do not have a reliable Internet connection.

You can cancel your membership at any time for any reason.

In most cases within 24 hours or less.

You can get counseling in four ways:

• Exchanging messages with your counselor
• Chatting live with your counselor
• Speaking over the phone with your counselor
• Video conferencing with your counselor

You can use different ways at different times as you wish, based on your needs, availability, and convenience. Learn more about online counseling.

The professionals who work through BetterHelp are licensed and credentialed therapists who were certified by their state's board to provide therapy and counseling. However, while the service may have similar benefits, it's not capable of substituting for traditional face-to-face therapy in every case. Please note that your provider won't be able to make any official diagnosis, to fulfill any court order or prescribe medication.

This depends on your needs and varies a lot from one person to another. Some people feel they get most of the value after just a few weeks, while others prefer to stick to the program for an extended period of time. This is completely up to you.

There are many studies that confirm the effectiveness of the online medium for making life changes. For example, a study published by JMIR Publications and conducted by researchers from University of Berkeley, UCSF, and the SF General Hospital, concluded that "users of BetterHelp experienced significantly reduced depression symptom severity after engaging with the platform." You can read the full study here.

Our confidence in the platform comes primarily from the feedback and testimonials we receive from users. Every day we are excited to hear from more people about the way this service helped them make a tremendous change in their lives.