You deserve to be happy.

We require every Therapist providing Therapist Services on the Platform to be trained and experienced licensed U.S. Psychologist (PhD / PsyD), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Mental Health Counselor (LMHC) or similar applicable recognized professional license based on their state and/or jurisdiction. Therapists must have a relevant academic degree in their field, at least 3 years of experience, at least 1,000 hours of hands-on experience, and have to be qualified and licensed by their respective state board after successfully completing the necessary education, exams, training and practice requirements as applicable. Learn more about the therapists

After you sign up, we will match you to an available therapist who fits your objectives, preferences, and the type of issues you are dealing with. Different therapists have different approaches and areas of focus, so it's important to find the right person who can achieve the best results for you. We have found that we are able to provide a successful match most of the time; however, if you start the process and you feel your therapist isn't a good fit for you, you may elect to be matched to a different therapist.

BetterHelp may be right for you if you're looking to improve the quality of your life. Whenever there is anything that interferes with your happiness or prevents you from achieving your goals, we may be able to help. We also have therapists who specialize in specific issues such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion, self esteem, and more.

BetterHelp is not the right solution for you if any of the following is true:

• You are a minor or you are under the care of a legal guardian
• You are in an urgent crisis or an emergency situation
• You were required to undergo therapy either by a court order or by any other authority
• You do not have a device that can connect to the Internet or you do not have a reliable Internet connection

BetterHelp offers two ways to pay for your therapy, private pay and through your insurance. You can pay privately for a membership, which includes live sessions (video, audio, or live chat), messaging with your therapist, and other features such as access to support groups, worksheets, goal tracking, and journaling. The cost of this membership ranges from $70 to $100 per week, and it is based on your location, source, preferences, and therapist availability. You can cancel your membership at any time, for any reason.

BetterHelp has also joined with select insurance carriers to provide in-network therapy coverage. If you are covered by one of the insurance carriers we work with, you can use your insurance benefits to cover therapy access through BetterHelp. When you signup, BetterHelp will share an estimated out of pocket cost based on your individual health plan and benefits. If we are unable to obtain full reimbursement from your insurance carrier or if a claim is denied, you may be responsible for additional out-of-pocket costs, such as coinsurance or the full session fee. We recommend reviewing your insurance benefits and contacting your provider to understand your coverage and any potential expenses.

BetterHelp accepts HSA/FSA cards and is recognized as an eligible expense by most HSA/FSA providers.

This process can take a few hours or a few days, depending on therapist availability.

You can get therapy in four ways:

• Exchanging messages with your therapist
• Chatting live with your therapist
• Speaking over the phone with your therapist
• Video conferencing with your therapist

You can use different ways at different times as you wish, based on your needs, availability, and convenience. Learn more about online therapy.

The professionals who work through BetterHelp are licensed and credentialed therapists who were certified by their state's board to provide therapy. However, while the service may have similar benefits, it's not capable of substituting for traditional face-to-face therapy in every case. Please note that your provider may not be able to make any official diagnosis, will not be able to fulfill a court order and will not prescribe medication.

This depends on your needs and varies a lot from one person to another. Some people feel they get most of the value after just a few weeks, while others prefer to stick to the program for an extended period of time. This is completely up to you.