How To Contact BetterHelp Customer Service For Support
If you need to reach BetterHelp's support team, you can contact them by phone at 888-688-9296, by email at contact@betterhelp.com, or by filling out the online contact form. The customer service team can assist with billing questions, subscription management, therapist matching concerns, and general inquiries about the platform. Below, you will find detailed information about how to get in touch, what support can help with, pricing details, and how to manage your subscription.
How to contact BetterHelp customer service
Getting in touch with BetterHelp support can be done through multiple options available depending on your needs and preferences. Whether you have an urgent billing concern or a general question about the platform, the customer service team is available to help.
- Phone: 888-688-9296
- Email: contact@betterhelp.com
- Online form: betterhelp.com/contact
Phone support
For urgent matters or situations that require account verification, calling 888-688-9296 may be the most efficient option. Phone support may be helpful when you need to discuss complex account details or resolve time-sensitive billing issues. Having your account information ready before calling can help speed up the process.
Email support
You can reach the support team by emailing contact@betterhelp.com with your question or concern. When sending an email, it can be helpful to include your account details, a clear description of your issue, and any relevant screenshots or documentation. This method may work well for non-urgent inquiries or when you need to provide written documentation.
Online contact form
The online contact form offers another convenient way to reach support. This option allows you to submit your question directly through the BetterHelp website and may be ideal for general inquiries or feedback. You can expect a response via email once your submission has been reviewed.
What BetterHelp customer service can help with
Understanding what the support team can assist with may help you determine the best way to address your concern. Customer service handles operational and account-related matters, while clinical questions are typically addressed through your therapist within the platform.
Here are some common topics the support team can help with:
- Billing inquiries and payment issues
- Subscription changes and cancellations
- Refund requests
- Technical difficulties with the platform
- Questions about therapist matching
- General questions about how BetterHelp works
Billing and payment questions
If you have questions about billing inquiries, payment issues, or your billing cycle, the customer service team can help clarify your account details.
Subscription and account management
Support can assist with questions about your subscription status, how to update your account information, or how to navigate the platform settings. If you need to log in to make changes, you can access your account through the BetterHelp login page.
Therapist matching concerns
If you feel like your current therapy approach is not working for you, you may want to consider connecting with a different therapist. You can change therapists on BetterHelp directly through your account settings, or contact support if you are experiencing difficulties with the matching process. Finding the right fit can be part of the therapeutic journey.
How much does BetterHelp cost?
In-Person Therapy
$100–$350 / session
BetterHelp Out of Pocket
$70–$100/week**
*Insurance availability, coverage, and cost may vary by state, plan, provider network, therapist availability, and deductible status.
**Subscription pricing is based on factors such as your location, referral source, preferences, therapist availability and any applicable discounts or promotions that might apply.
Understanding pricing can be helpful when contacting customer service about billing-related questions. BetterHelp offers two ways to pay: with insurance or with a flexible subscription model.
Insurance coverage options
BetterHelp accepts insurance with 125+ insurance plans, and eligible members pay an average copay of about $23 per session. Learn more about insurance coverage. Insurance availability and coverage may vary by state, plan, provider network, and therapist availability.
Weekly and monthly pricing
Alternatively, BetterHelp also offers a subscription-based option for accessing therapy. With subscription plans, the cost of BetterHelp typically ranges from $70 to $100 weekly, based on factors such as your location, referral source, preferences, therapist availability, and any applicable discounts or promotions. Discounts apply to non-insured subscription options.
Financial assistance
Some individuals may find BetterHelp's pricing more affordable than options in their area. If you require a lower rate due to financial barriers, contact the customer service team or let them know on the form when you sign up. You may also qualify for a student discount. If your billing-related question was not answered above, please reach out to the customer service team, who can help you with your specific inquiry.
Canceling your BetterHelp subscription
If you decide you want to cancel your BetterHelp subscription, you may do so at any time. The process can be completed through your account settings, and you will receive confirmation once the cancellation is processed.
After canceling, you should receive a confirmation email verifying that your subscription has been ended. Your billing will stop at the end of your current billing cycle, and you will retain access to the platform until that period concludes. If you decide to return to therapy in the future, you can sign up again at any time.
How to request a refund from BetterHelp
BetterHelp offers refunds on a case-by-case basis. If you were dissatisfied with the services provided, you may contact customer service to discuss the possibility of receiving a refund.
What to include in your refund request
When requesting a refund request, it can be helpful to include the following information:
- Your account email address
- The reason for your dissatisfaction
- The compensation amount you wish to be refunded
- Any relevant screenshots or other documentation
- Your preferred contact method for follow-up
Start by contacting BetterHelp at contact@betterhelp.com and explaining your situation clearly.
Refund processing timeline
Response times may vary depending on the complexity of your request. If the team accepts your request, you may be directed to call them at 888-688-9296 to complete the process. Processing times for approved refunds can depend on your payment method and financial institution.
Understanding psychiatry services
BetterHelp now offers psychiatry services through UpLift as an additional care option alongside therapy. Psychiatry services may include medication management when clinically appropriate and based on a full evaluation by a licensed psychiatric provider. If you are considering medication support, you can learn more or get started here. Medication availability and coverage may vary by member location, clinical appropriateness, and individual pharmacy/insurance benefits. Prescribing decisions are made by the treating clinicians. We do not guarantee that any specific medication will be prescribed or covered by a member's insurance plan.
Medication management, covered by insurance
$20 average copay with insurance*
Connect with a psychiatrist*Medication is prescribed only when clinically appropriate and is not guaranteed. Pricing, availability, insurance coverage, and copays vary by plan, location, and provider availability are not guaranteed.
When to seek immediate help instead of customer service
BetterHelp customer service is not for emergencies. If you are in crisis or experiencing a mental health emergency, please do not contact BetterHelp customer service. Several resources can provide you with immediate support, including crisis hotlines and emergency services. If you or someone you know is in immediate danger, please call emergency services or go to your nearest emergency room.
How online therapy may support mental health
Exploring online therapy through platforms like BetterHelp may offer increased accessibility and convenience for those seeking mental health support, with most users matched to a therapist within 24-48 hours. Whether you are navigating a long-distance relationship or managing daily stressors, you can connect with a licensed therapist from the comfort of your home, without having to travel to an office or work around limited local availability. This flexibility can make it easier to fit therapy into your schedule and maintain consistent care over time.
Research has found that online therapy may be just as effective as in-person care for various mental health concerns. For people weighing therapy options alongside billing or account questions, that context may help clarify what online care can offer.
Takeaway
Does BetterHelp customer service accept phone calls?
Yes, you can reach BetterHelp support by phone at 888-688-9296. Phone support may be helpful for urgent matters or when account verification is needed.
How often is BetterHelp billed?
Your BetterHelp subscription may be billed weekly or every four weeks, depending on your plan. You can check your specific billing cycle in your account settings.
How much does BetterHelp cost per month?
With the subscription model, BetterHelp typically costs between $260 and $400 per month, depending on factors like location, therapist availability, and any applicable discounts or promotions.
How long are BetterHelp therapy sessions?
Therapy sessions are often 30 to 45 minutes long, though some therapists may offer longer sessions up to an hour depending on their availability.
How many sessions per week does BetterHelp include?
Each subscription typically includes one live session per week. You can also use in-app messaging to communicate with your therapist between sessions.
Who owns BetterHelp?
BetterHelp is owned by Teladoc Health.
How long does it take to get a response from BetterHelp customer service?
Response times may vary, but email inquiries are typically addressed within a few business days. For more pressing matters, phone support may provide a faster response.
Can I get a refund from BetterHelp?
Refunds are considered on a case-by-case basis. Contact customer service at contact@betterhelp.com to discuss your situation and provide details about your request.
How do I change my therapist on BetterHelp?
You can request a new therapist match directly through your account settings or by contacting customer support. Finding the right therapeutic fit can be an important part of the process.
What should I do if I have a billing issue with BetterHelp?
For billing concerns, contact BetterHelp customer service by email or phone with your account details and a description of the issue. Having relevant documentation ready can help resolve the matter more quickly.
Does BetterHelp accept insurance?
Yes. BetterHelp accepts insurance through 125+ insurance plans. Insurance availability and coverage may vary by state, plan, provider network, and therapist availability. Eligible members’ average copay is $23 per session. Check your in-network status on the BetterHelp site through the sign up flow. For a full breakdown of how BetterHelp works with insurance plans, see our detailed guide on BetterHelp insurance coverage.
- Previous Article
- Next Article