Amanda "Mandy" Roberts


About me

Hi, My name is Mandy and I have been told I am a down to earth warm hearted counsellor.
I mainly use the person-centred approach where the client is seen as the expert.
This I understand can seem challenging as often people want an expert to guide them or tell them what to do particularly if the client is feeling lost and confused and not sure how to feel better.
What I love about this approach mainly created by my Hero Carl rogers is that it makes a lot of sense, often when our mind is less turbulent and more relaxed we can see things from a clearer perspective, I am sure we can all relate to this when things fall into place or we know just what to do.
I do understand though that when our mind is fixated on a negative thought process or stuck in dysfunctional habits it can seem very difficult to change this negative way of thinking, creating all kinds of issues such as anxiety, stress, anger, blocked emotions etc
This is where I come in, using a compassionate approach to helping the client feel at ease, relaxed and safe, enables the client to explore these painful feelings within the confidential space of counselling.
Within the session, the client can access painful thoughts and feelings that may feel frozen or unpleasant and learn ways of accepting, learning that these feelings can be worked through and understood without panic.
This allows the client to finally understand themselves more and gain confidence in themselves.
Finding more peace within also can include mindfulness and meditation within a session to help bring more relaxation to the client.
I have been teaching mindfulness meditation for 25 years in group workshops.
What should a client expect in counselling?

This can feel a bit daunting. Particularly the idea of sharing our fears, and deepest worries and secrets with a stranger! The fact that the Client is seeking counselling is a positive step which can help the Client discover new ways to move toward a more positive recovery.

The counsellor should be able to help the Client gain a better understanding of their feelings and thought processes and help the client access their solutions to problems, but they won't usually give advice or tell them what to do.

Counselling sessions are also confidential, so the Client can talk about things they might not feel comfortable discussing with anyone else.

It’s normal to experience anxiety and feel nervous and wonder what the counsellor will be like. Of course, we want to feel comfortable and at ease.

The Counsellor will do an assessment either by phone, email or in person, in which they will discuss how they work and what they can offer the client.

During the assessment, The Client will be asked certain questions about themselves and their life.

Sessions last for 50 minutes and take place in a quiet room with just two of you present. Or online on zoom, in this situation, it is suggested the client finds a quite comfortable space in which they will not be interrupted. At the appointment, the Client will be encouraged to talk about their feelings and emotions without any judgment or criticism.

The counsellor will ask The Client questions that will help them gain a deeper understanding of the issues important to them. This can include:

The relationships

The Clients Childhood

Their emotions thoughts

Their behaviour

Situations or events they have found difficult

What has brought them to counselling at this specific moment in their life

Finding out what their goals are for counselling They will be encouraged to be honest about their feelings.

A lot will be going on in their thoughts in the first session and can even feel like a pond which is stirred up and all the sediment comes to the surface, this is normal The client should try not to be put off or panic thinking counselling has made them feel much worse! Sometimes it can feel worse before it feels better. The Client should listen to their feelings, and share them with the counsellor - both the client and counsellor can learn from these insights.

There will be some paperwork to fill out. Some counsellors will have goals and a questionnaire sheet.

The Client will also be required to sign a contract. This will include factors such as confidentiality and privacy.

The counselling contract doesn’t mean that the client has to carry on with counselling, they are free to leave at any time. If the Client starts to feel that perhaps this is the wrong time for them to have counselling, or perhaps they may feel like trying a different counsellor this is their freedom and choice it can be beneficial for the client to discuss with the counsellor how they feel.

The client could ask questions that are on their mind.

What do they want to know from their counsellor? Is it important for the client to know how the counsellor works? What will they expect from the client? Does the counsellor's idea match up with the client's idea?

So it may be an idea for the client to research a few Counsellors and see what they offer or try some out but at some point, it is a good idea to commit to at least 6 sessions with one counsellor otherwise it will become a bit like the Tibetan proverb "If you wish to get to a particular farm you hold on to the tail of the cow from that farm and it will eventually lead you there but if we keep holding different tails of cows from different farms we will end up at the wrong destination." I love this analogy! We know from our own experience when we keep changing it can hinder our learning.

Counselling can be a new life-changing journey, but it can also bring up our stuff! Which may feel unpleasant at times.

The client needs to have realistic expectations of this process, particularly for the first session. Therapy is not a quick fix !-, however, it can be a great opportunity for the client to understand themselves and can help them heal relationships or let go of unpleasant feelings of anger and anxiety, find more wisdom and clarity, then with time and patience hopefully the discomfort and unpleasant feelings will become fewer and a more contented space can naturally arise.

If you feel counselling could help you then contact


  • Stress, Anxiety
  • Relationship issues
  • Sleeping disorders
  • Anger management
  • Self esteem
  • Coping with life changes
Also experienced in:
LGBT , Family conflicts , Trauma and abuse , Grief , Intimacy-related issues , Eating disorders , Career difficulties , Depression , Coaching , ADHD

Clinical approaches:
Acceptance and Commitment Therapy (ACT), Client-Centered Therapy, Cognitive Behavioral Therapy (CBT), Emotionally-Focused Therapy (EFT), Mindfulness Therapy, Trauma-Focused Therapy

Years of Experience: 7

Services Offered

  • Messaging

  • Live Chat

  • Phone

  • Video


BACP 392597


These quotes represent just a few of the many positive reviews that we have received for Amanda "Mandy" Roberts. We don’t pay anyone to provide their review and they are all made voluntarily. Some people's experience receiving therapy with BetterHelp might be different.

Written on Nov 23, 2022 after therapy with Amanda "Mandy" for 2 months on issues concerning depression, stress, anxiety, addictions, intimacy-related issues, and self esteem

Fabulous lady very helpful

Written on Nov 14, 2022 after therapy with Amanda "Mandy" for 2 months on issues concerning depression, stress, anxiety, addictions, relationship issues, and anger management

Mandy really puts me at ease so that the discussion points seem to just flow and I appreciate her use of tools and worksheets to help me understand the problem.

Written on Nov 11, 2022 after therapy with Amanda "Mandy" for 2 months on issues concerning relationship issues, grief, anger management, and coping with life changes

Mandy is an extremely empathetic person who sincerely immerses into one's contexts surfacing the underlying tensions and potentials. With her very broad and systemic experience as well as her respectful and supportive way, Mandy always asks the rights questions and succeeds in making you identify, accept, and challenge your traumas, dependencies, and tensions. Rooted in positive psychology and Buddhism, amongst other approaches, she helps derive effective reflections, thoughts, actions, and behaviors building on inner strengths, a positive mindset, and strong values.
Within a very short time Mandy managed to successfully make me identify and work on many of my hidden motivations and drivers and thus make me develop and grow big time as a person. I became more resilient and reflected and could successfully and sustainably charge behavioral patterns, assumptions, expectations, and mindsets.
I highly recommend her as a counselor as she is a great companion to becoming a better person.

Written on Oct 11, 2022 after therapy with Amanda "Mandy" for 3 weeks on issues concerning relationship issues, and family conflicts

Mandy is amazing. She listens with all her kindness and warmth. She has lots of experience and skills - you can see that by the different tools she uses depending on an individual's needs - In our sessions, she guided me to meditate.
When I need therapy again, Mandy will be the first person I'll contact.

Written on Oct 03, 2022 after therapy with Amanda "Mandy" for 2 weeks on issues concerning depression, stress, anxiety, relationship issues, and anger management

Mandy is helping me through a very difficult time and has helped shift my perspective on some issues I've been dealing with.

Written on Sep 29, 2022 after therapy with Amanda "Mandy" for 2 weeks on issues concerning relationship issues, family conflicts, intimacy-related issues, career difficulties, and coaching

Mandy is very sensitive and listens carefully to what I say. I also feel she understands my situation. So far we haven't found a solution to my problem though :(

Written on Sep 04, 2022 after therapy with Amanda "Mandy" for 2 weeks on issues concerning stress, anxiety, and self esteem

Amanda was very engaging from the get go and is always happy to help. Also very thoughtful about what methods will work for you, highly recommend

Work with me!