30,000+
Qualified therapists in our global network
5M+
People connected with care
93%
client preferences match rate
300M+
Therapy sessions facilitated to date
Source: BetterHelp internal platform data. Figures are approximate and may vary.
Fill out a short questionnaire about therapy goals, preferences, and what matters most in a therapist. It takes about two minutes.
The matching process typically takes a few days, depending on therapist availability. BetterHelp uses the questionnaire responses to find a therapist who may be a strong fit.
Begin sessions by video, phone, or in-app messaging. Sessions can take place from anywhere — home, office, or on the go. Once matched, scheduling the first session can be done directly through the platform.
BetterHelp online therapy services start at just $85-$110 CAD* per week, billed weekly or monthly, depending on factors such as your location, referral source, preferences, therapist availability and any applicable discounts or promotions that might apply.
What's included in your subscription:
One live session per week (video, phone, or in-app messaging)
In-app messaging with a therapist between sessions — therapists respond as soon as they can
The ability to switch therapists at any time at no extra cost
Pause or cancel the subscription at any time
Pricing may be comparable to out-of-pocket rates for in-person therapy, and there are no commute costs, childcare logistics, or time away from work to factor in.
Actual pricing may vary based on your location, referral source, preferences, therapist availability and any applicable discounts or promotions that might apply.
Getting started with online therapy through BetterHelp does not require a referral from a family doctor. Anyone in Canada can sign up, fill out the questionnaire, and begin the matching process directly.
Professional registration, therapeutic approach, flexibility in scheduling, and transparency on pricing are key factors when choosing a provider.
Online therapy suits those with busy schedules, caregiving responsibilities, or who feel more comfortable opening up from home.
BetterHelp maintains a network of over 30,000 credentialed therapists. The matching system uses individual preferences and goals to connect each person with a therapist who may be a strong fit — and 93% of client preferences were used when finding a match (source). If the match does not feel right, switching therapists is free and easy.
Sessions happen by video, phone, or in-app messaging — whichever format works best at any given time. There is no need to commute, arrange childcare, or take time off work. Appointments can be scheduled around a full calendar, not the other way around.
Online therapy can be as effective as in-person therapy for concerns such as anxiety and depression, according to peer-reviewed literature. BetterHelp is committed to contributing to the growing body of clinical research on online mental health care.
Beyond one-on-one therapy, BetterHelp offers tools and resources including journaling prompts, group sessions focused on education, and goal-tracking features. These can complement regular therapy and support ongoing mental wellness between appointments.
Therapists on BetterHelp work with a wide range of mental health and life challenges. Whether the concern is long-standing or something new, a credentialed therapist can offer guidance, coping strategies, and a supportive space to work through it.
Common areas of focus include;
Therapists on BetterHelp do not make official diagnoses, fulfil court orders, or prescribe medication. BetterHelp is not a substitute for in-person clinical or medical care.
Before any therapist can work with clients on BetterHelp, they must meet a set of qualifications designed to ensure clinical readiness — not just credentials on paper. The process covers education, supervised experience, and ongoing performance.
BetterHelp works with therapists who have an average of eight or more years of experience (source). Each therapist is qualified to provide individual therapy across a range of concerns, from everyday stress to more complex mental health challenges.
Hear from people who found the support they were looking for through BetterHelp.
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Online therapy allows Canadians to connect with credentialed therapists through video sessions, phone calls, live chat, and asynchronous messaging. BetterHelp provides access to online therapy services across Canada without requiring a referral from a family doctor or healthcare provider.
Getting started is simple. After completing a brief questionnaire about your needs, goals, and preferences, you'll be matched with a therapist who fits your situation. Matching can take anywhere from a few hours to a few days, depending on therapist availability.
Yes. BetterHelp is available throughout Canada, allowing individuals in provinces and territories across the country to access therapy remotely from home or anywhere with an internet connection. Because sessions take place online, Canadians can connect with a therapist without traveling to an office, which may be especially helpful for people in rural or underserved areas.
Yes. BetterHelp is a private online therapy platform, so Canadians do not need a doctor's referral to get started. To begin, simply complete the intake questionnaire and choose a subscription plan. If you plan to seek reimbursement through insurance or employee benefits, check with your provider to confirm eligibility requirements.
BetterHelp connects you with credentialed, qualified therapists with verified education, training, and supervised experience across areas like anxiety, depression, trauma, relationships, and more. The platform's large global network of 30,000+ therapists can increase the chance of finding a strong fit. The matching process begins with a brief intake questionnaire to identify your goals and therapist preferences. When you're matched with a credentialed therapist, you can trust that they've undergone the education and experience required to help clients with a range of mental health concerns. Not only has each trained therapist on the BetterHelp platform been vetted to ensure they have the necessary credentials, but they've also completed a case study graded by a professional clinician. If the first provider you're matched with isn't the right fit for your situation or needs, you can switch at any time and at no additional cost. A strong therapeutic alliance tends to be vital for the best results, and BetterHelp aims to ensure you are matched with a therapist who can help you effectively address your challenges and achieve your mental health goals.
BetterHelp online therapy pricing in Canada consists of subscription plans that can start as low as $85 CAD per week for online therapy services. The weekly cost ranges from $85 to $110 CAD, billed weekly or monthly. You can pause or cancel your BetterHelp subscription at any time. Pricing is based on factors such as your location, referral source, preferences, therapist availability, and any applicable discounts or promotions that might apply.
You don't need a GP or doctor's referral for BetterHelp, as it is a non-public online therapy platform. To receive mental health support via BetterHelp, all you need to do is complete the intake questionnaire and start your subscription plan. If you're pursuing benefits reimbursement, check with your insurer to see if BetterHelp meets your plan's requirements.
The matching process starts immediately after you complete the intake questionnaire and can take a few hours to a few days, depending on therapist availability. Once you've been paired with a provider, you can schedule your first session. While you're waiting, you can enable app notifications so that you'll be informed as soon as you've been matched with a therapist. You can also look at your calendar and note any preferred times for your first appointment.
You can meet by video, phone, or live chat, and you can also stay in touch with in-app messaging between sessions - your therapist will respond when they are able. It's possible to pick the format you prefer each week for your remote sessions. Some people enjoy trying therapy sessions in each format to see which option they prefer.
One of the benefits of online therapy is the control it gives you over the process. You can switch therapists at any time, for any reason, and at no additional cost until you find the right fit for your needs and preferences. In addition, you can change the session format week-to-week. For example, you could attend your session from a coffee shop one week and opt for the live chat format. The next week, you might attend your live session from home and choose the video call format. Phone sessions with your online therapist are an option as well.
Research suggests that online therapy can be as effective as in-person therapy for many mental health concerns. Both formats often use the same evidence-based approaches, such as cognitive behavioral therapy (CBT), to help people manage anxiety, depression, stress, relationship challenges, and other mental health concerns. A growing body of peer-reviewed research, including a 2022 peer reviewed study, has found that teletherapy and in-person therapy can produce comparable outcomes. When choosing between online therapy and in-person therapy, the best option is often the one that feels most comfortable and allows you to stay engaged in treatment consistently.
BetterHelp is not a substitute for in-person clinical or medical care. For individuals with severe mental health conditions, those in crisis, or those who require medication management, in-person care may be more appropriate. BetterHelp can be a valuable complement to other forms of care or a starting point for those exploring therapy.
BetterHelp online therapy can be a convenient and effective option for adults seeking mental health support from a licensed therapist. Many people use online therapy to improve their emotional well-being, build healthy coping skills, and navigate life's challenges from the comfort of home.
People often turn to BetterHelp online therapy to:
Manage anxiety, depression, and stress
Build coping skills for everyday challenges
Improve mood and overall mental health
Strengthen relationships and communication skills
Cope with grief and loss
Address sleep concerns and emotional wellness
Heal from difficult life experiences or trauma
Improve self-esteem and confidence
Navigate major life transitions and personal growth
BetterHelp is designed for adults aged 18 and older who are looking for professional mental health support through an online platform.
However, BetterHelp may not be the right fit for everyone. The platform is not intended for individuals under 18, people experiencing a mental health emergency or crisis, those required to attend therapy by a court or authority, or individuals who do not have reliable internet access.
If you are in crisis, experiencing thoughts of self-harm, or need immediate support, call or text 988 to reach the Suicide & Crisis Lifeline. A trained crisis counselor is available 24/7 to provide support and connect you with additional resources.
Taking the first step toward therapy does not have to mean a long wait or a complicated process. BetterHelp makes it possible to connect with a credentialed therapist from anywhere in Canada online — on a schedule that fits.
