Jan Hernandez


About Me

I am a graduate of Bryn Mawr College of Social Work and Social Research Masters Program. Since then, I have worked in adoption, with hospice, and with a variety of people with different problems in my private practice of 25 years.

Some of these include relationship counseling, individual counseling, obesity, eating disorders, depression, anxiety, chronic illness, alcoholism, drug addiction, women's issues, and geriatrics. Working with people to be the best that they strive to be is always the only goal that I have. I will help you discover what is right with you. We will use your strengths to make you the best you can be. It only takes a serious commitment from you.

Sometimes we may have to dig a little deeper, and that is OK, too. There is no "cookie-cutter" counseling! However, I will always treat you with the respect that you deserve, and encourage you to use the intelligence that you have within you to resolve your issues.

It takes courage to change; it often takes a person in emotional pain as well. Whatever has brought you here, I salute you for taking that first step! I look forward to helping you on your journey as you find out how small changes in behavior and thinking can lead to big changes in your life, one step at a time.

I am a Certified Diplomate through the National Psychotherapy Association, a Masters Addictions Counselor through the National Association of Addiction Counselors, a member of long-standing in the National Association of Social Workers, and a Masters Addictions Counselor through the National Association of Forensic Counselors.

Let's get started on your being the best that you want to be! You are incredibly and beautifully complicated, and you will be impressed with all of your complexities that we will discover together as you begin your journey of self-discovery!



  • Stress, Anxiety
  • Relationship
  • Grief
  • Depression

I also have experience in Addictions, LGBT, Family, Trauma and abuse, Intimacy-related, Eating, Sleeping, Parenting, Self esteem, Career, Bipolar

Years of Experience: 29


LCSW #CW014290 (Expires: 2019-02-28)


Written by C.H. on Sep 30, 2017 after counseling with Jan for 2 months grief

It's great having Jan. She listens to me and doesn't judge. I'm happy to have found her. She gives practical ideas as well as being very understanding.

Written by K.E. on Aug 31, 2017 after counseling with Jan for 10 months depression, stress, anxiety, and grief

Jan is the best counselor! She's totally with me every step of the way, she's flexible with timing and gives really good advice for what's happening in my life. I am really glad I have her with me on my journey.

Written by B.R. on Aug 16, 2017 after counseling with Jan for 2 weeks stress, anxiety, intimacy-related, and self esteem

Although I have only been a client of Better Help for a very brief period, Jan has been very responsive and I feel comfortable talking through frustrations and struggles. I very much look forward to and feel I will benefit greatly from our therapy sessions.

Written by C.A. on Jul 26, 2017 after counseling with Jan for 3 weeks stress, anxiety, relationship, grief, sleeping, and self esteem

I have only been working with Jan for a very short time so its maybe too soon to send a review but so far I feel very comfortable with Jan and she has been insightful and made some interesting points. However I am just at the beginning.

Written by T.A. on Jun 21, 2017 after counseling with Jan for 2 weeks stress, anxiety, and self esteem

Jan is kind, understanding & resourceful. I feel like she listens & offers solutions in a way that's neither pushy, nor demeaning. I have recommended Better Help to several of my family members & friends. My only hope is that they'll be in as good of hands as I am with Jan.

Written by on Apr 24, 2017 after counseling with Jan for 5 months

Jan has been my counselor for over a month now, and she has been such a blessing! She's quick with replies and very reliable with phone
appointments. She is a great listener and has insightful and helpful hints, questions, observations. She has been very supportive and I'm so glad I
matched with her!!

Written by L.I on Apr 09, 2017 after counseling with Jan for 6 months depression, stress, anxiety, relationship, family, trauma and abuse, grief, intimacy-related, parenting, self esteem, and career

Jan is a gifted counselor - thoughtful, timely, and compassionate. She utilizes many of the different platforms offered through Better Help such as texting, scheduled online chats, scheduled video sessions, or suggesting Groupinars to attend to help us as her clients. I am truly grateful for Jan's insight and her perspective to better understand life's ups and downs. What an amazing woman!

Written by R.O on Mar 17, 2017 after counseling with Jan for 4 months

This service has helped me very much to sort through issues in life and to help me become a better person. I have appreciated Jan Hernandez's help in sorting out conflicts and resolving problems in life. She has been a good mediator in finding solutions to problem relationships. This service was a good place to turn for immediate help and long term assistance. Jan has been readily available and she's put a lot of thought and care in her counselling sessions and feedback to me. She's been an aide in making good decisions and finding clarity in life. I look forward to more of the sessions when I feel a need to seek help. It's always good to have another opinion and this is the place to go. Her experience is shown in the way she relates and it is sure to produce good results.

Written by R.E on Jan 30, 2017 after counseling with Jan for 3 months

Jan has a way of seeing past what is said and looking right into the heart of the matter. She gives a timely, thoughtful response that always has me thinking, working through and finally making progress!

Written by K.E on Dec 12, 2016 after counseling with Jan for 1 month depression, stress, anxiety, and grief

Jan is amazing, and she's helping me get through a really difficult time in my life. I'm getting over a horrible physical injury that resulted in very bad pain, and she totally gets it as she's gone through it as well. She's a role model for me.

Written by L.A on Sep 28, 2016 after counseling with Jan for 1 month stress, anxiety, addictions, relationship, grief, intimacy-related, self esteem, and career

Jan is by far, one of the best sources of support. A true human, who doesn't sugarcoat. She has helped me look at situations realistically, while helping me prioritize my life when everything came crashing down. She is sensitive, intelligent, experienced and supports your decisions by helping you see the answers within yourself. A great listener and a very strong support. I don't know where I would have been without her always being there. Thank you, Jan for truly understanding, giving guidance and helping me overcome some very painful challenges. You have been a blessing and I am so happy BetterHelp found me you.

Written by T.I on Sep 12, 2016 after counseling with Jan for 3 months stress, anxiety, and depression

I have worked with Jan since May. I was unsure if "on-line counseling" could possibly work for me. My job requires me to be available with very little notice-making traditional counseling nearly impossible to schedule. I love the flexibility of writing anytime I need to talk. Jan is incredible, with how quickly she responds! I am amazed by how quickly Jan was able to be so tuned in with me. She STILL shocks me by knowing what I am thinking or feeling, even if I haven't said anything specifically to her. Jan asks the hard questions! She doesn't freely offer you the answers to what you are struggling with. She does however, guide you and gives you the tools you need to come to those answers on your own. She reminds me that I am not alone, and seems to always have something personal to relate to what I am feeling. I am extremely grateful for stumbling upon BetterHelp. I am truly blessed to have been matched up with Jan as my counselor. She has always been nothing but kind, compassionate, understanding, personable, and honest. I will always be so grateful to her for guiding me through these rough spots. She has had a tremendously positive effect on how I respond to, or think about many aspects of my life. I CAN NOT THANK HER ENOUGH FOR EVERYTHING!

Written by G.E on Sep 07, 2016 after counseling with Jan for 3 weeks depression, stress, anxiety, addictions, relationship, grief, intimacy-related, and self esteem

Jan's help has been truly transformational for me. In a very short time she's helped me understand why I've had years of frustration and anxiety around various areas of my life. I've already made a number of changes in my life they're having a real impact and Jan is helping me make more and more as time goes on.

Jan is empathetic, unfailingly understanding and able to explain things at a pace that suits me. Her help is invaluable for me.

Written by K.I on Jul 28, 2016 after counseling with Jan for 3 weeks stress, anxiety, relationship, sleeping, parenting, self esteem, anger, and career

Jan Hernandez is amazing! She has changed my life. Jan asks the hard questions and makes you think all the while holding nothing back and giving you nothing but tough love along the way. It can be frustrating hearing the truth, but that's what we need sometimes.

She even gives you personal stories of things she may have struggled with to show you that she's still human and goes through things just like we all do. She is a motivator and has great patience. Thanks Jan for all of your help thus far - you are appreciated.

Written by T.O on Jun 30, 2016 after counseling with Jan for 3 months relationship

Jan has been a great asset for me in working through a very challenging time. She has provided useful insights and guidance as well as the practical advice that is often overlooked but needs to be heard. I do recommend her as an experienced, empathetic and helpful counselor.

Written by Y.V on May 15, 2016 after counseling with Jan for 4 months depression, and relationship

Jan is nice and patient. She always listens to me and I'm never afraid to tell her my problems. Jan also gives me lots of professional support and help. I really appreciate her.

Written by M.E on May 06, 2016 after counseling with Jan for 3 months stress, anxiety, relationship, intimacy-related, bipolar, and depression

She always listens to me and isn't afraid to tell the truth about what the problem is. She also does not sugar coat things either.

Written by L.O on Apr 22, 2016 after counseling with Jan for 2 months stress, anxiety, relationship, family, trauma and abuse, grief, self esteem, anger, career, and depression

In a short period of time, Jan has helped me overcome so much!! It just helps being able to vent to her and hearing an outsider's point of view without judgement. I work in another state and am constantly on the go! The fact that I can talk to Jan online has really helped me so much!!! She is wonderful and very supportive!!

Written by A.A on Apr 16, 2016 after counseling with Jan for 6 months depression, and stress, anxiety

I was originally a little skeptical of this format, but Jan helped to make me comfortable with it in no time. She is a great communicator and a wonderful counselor. Many very good questions were posed to me to answer and through forming an honest answer I was able to see very clearly what I needed to see. She has a warm and friendly approach and lets you take things at your own pace. Jan has been a very good addition to my life, and I've had a rewarding experience.

Written by J.U on Apr 12, 2016 after counseling with Jan for 3 days relationship

I've had Jan Hernandez as my counsellor, and she was awesome. She helped me see things more clearly now. She is straight forward and right to the point. Keep up with good work!

Written by T.O on Feb 01, 2016 after counseling with Jan for 3 months stress, anxiety, lgbt, relationship, intimacy-related, parenting, self esteem, and depression

Jan Hernandez is my angel in disguise. I have struggled many years dealing with my personal beliefs, social life, motherhood, and my sexual identity. Jan is patient, warm, supportive, and offers nothing but real advice. The one most important quality of Jan's assistance, was that she listened to every detail, and responded with questions that made me think. Her sessions are deep and instead of showing you the way, she initiates the thinking process in order for you to understand why a path is the right way to go. I am blessed to have met her. She is one of the greatest aspects in my life. I thank her tremendously for the woman that I have lost, but with her help, have found. God bless.

Written by R.E on Dec 09, 2015 after counseling with Jan for 7 months relationship, and family

She has been helpful and gave me a few really good pieces of advice on things in my life

Written by S.C on Aug 24, 2015 after counseling with Jan for 3 months relationship, intimacy-related, and self esteem

Jan has been terrific! She has been there for me in whatever decision I make, and I can tell she just wants me to be happy.

Written by A.M on Aug 15, 2015 after counseling with Jan for 3 weeks stress, anxiety, trauma and abuse, self esteem, and depression

I was very hesitant to sign up wondering if it was legit and if it would actually help. The advertising for this site really came at the right time when I needed it most. I didn't think it would help so I tried the free trial and it's been amazing. Jan is an amazing counselor. She doesn't sugar coat but is also sensitive and non judgmental. She will advise you on the best decision and doesn't just tell you what you want to hear. I have only been counseled by her for a few weeks but she really is great and what she does. Even in such a small time frame I am already getting better and making better choices. I have told all my friends about this site and it really does help.

Written by L.A on Jul 15, 2015 after counseling with Jan for 2 weeks relationship, and family

Jan has been like a good secret friend to me. She likes to ask a lot of questions which pulls out the hidden "stuff" in me.

Written by C.H on Jun 19, 2015 after counseling with Jan for 2 months

Jan Hernandez has been an excellent counselor for me. I had some difficult issues I was struggling with and she helped me to see things clearly and make some decisions. Some issues I had no control over, but my perception of them changed for the better. The things I can control were talked about and I made decisions that will improve the quality of my life...with guidance from Jan. I highly recommend Jan for anyone who is at a crossroads. She'll help you sort through it.

Written by E.M on Jun 16, 2015 after counseling with Jan for 1 month

Jan Hernandez is a wonderful "listener". She always lets me know that she cares and is concerned. Jan has helped me calm down during emotional times in my life and has helped me recognize my self-worth. Thank you, Jan!

Written by P.E on May 15, 2015 after counseling with Jan for 2 weeks stress, anxiety, family, self esteem, career, and depression

Jan's a very great listener well in this case a reader. She makes me think of things I would've never thought of. Very helpful in any sort of way. Doesn't insist on anything and goes by my pace. Seems very patient and I really like that I can't talk to some one as insightful as she is