Internet-Based Therapy Australia: Find a Therapist for Mental Health Support

In recent years, with advancements in technology, the impact of the pandemic, and new research on online interventions, online therapy platforms have become increasingly popular. Australians can now access mental health support quickly and securely through digital mental health services. E-therapy and online therapists help people across regions, including New South Wales and other parts of Australia, connect to care. Whether experiencing post-traumatic stress disorder, mixed depression, anxiety, or other mental health concerns, virtual therapy offers an opportunity to find comprehensive support. This article explores internet-based therapy in Australia, current trends, barriers reduced through online care, and steps to finding an effective therapist online. 

A look at internet-based therapy Australia

Internet-based therapy – otherwise known as online or virtual therapy – refers to a form of mental healthcare delivered via phone, video, or in-app messaging. Online platforms often incorporate therapeutic methods commonly used in in-person sessions, such as cognitive behavioral therapy, interpersonal therapy, and other evidence-based approaches. Which may be suitable in your own case can depend on the specific mental health challenge as well as personal preferences. 

Online platforms offer cognitive behavioural therapy, telehealth, and webchat options to suit individual needs. Compared to face-to-face therapy, online services offer benefits such as immediate access and guidance, as well as convenient scheduling for busy individuals. 

Trends in internet-based therapy Australia

Since then, hospitals like St. Vincent’s Hospital and the Centre for Emotional Health have begun offering a variety of online therapy services, supporting individuals with panic disorder, obsessive-compulsive disorder (OCD), and more. Provided by credentialed psychologists, these services offer more options for receiving care in a safe and supportive environment.

The rise of mental health support online

In the previous 12 months, up to 1 in 5 Australians experienced a mental health disorder – equating to about 4.3 million people. These statistics highlight the growing need for mental health care across the country. For many, online psychological support offers a convenient opportunity to receive help, build coping skills, and manage symptoms in a way that fits into their daily lives.

Why online mental health support matters

For those facing mental health conditions, internet-based therapy offers a convenient alternative to in-person care. The flexibility of online counseling allows individuals to schedule therapy sessions around their everyday responsibilities.

Who provides online therapy

Online therapy is provided by qualified professionals, including clinical psychologists, registered psychologists, and counsellors. In addition, e-therapy services are often supported by universities, mental health organisations, and dedicated professional teams. Macquarie University and similar academic institutions contribute to the effectiveness and outcomes of online programs. 

Barriers eliminated by online therapy 

Online mental health professionals offer credible, compassionate care for individuals who might normally face barriers to care. Virtual options may eliminate some of the following barriers to care:

• Geographical barriers – People in rural areas can connect with therapists from the comfort of home.
• Travel time – The need to travel to and from appointments can be eliminated, leaving more time for other endeavors.
• Stigma – Research suggests that concerns about being stereotyped can be reduced with online care, possibly allowing patients to feel safer and more comfortable during sessions.
• Cost – Due to a reduction in overhead costs, online sessions can be cheaper for clients seeking mental health care. 

The role of counsellors and psychotherapists in internet-based therapy

Like in-person care, the quality of online therapy could depend on the therapist, the patient’s involvement, and the therapeutic relationship they build together. Based on the individual's needs, counselors and psychotherapists may deliver online treatment in a specialized way based on evidence-based research. 

Tailored care through counsellors and psychotherapists

Depending on the client’s needs, different therapeutic approaches may be used. For example, research shows that internet-based cognitive behavioral therapy can be  effective for older adults with depression. During sessions, adults experiencing depressive symptoms – such as persistent sadness – can learn practical tools to manage symptoms and improve daily functioning. Other mental health conditions that can be managed with tailored interventions may include anxiety, PTSD, and obsessive-compulsive disorder.

Individual health coverage and internet-based therapy

Most individual health coverage plans allow people in Australia to utilize both traditional and internet-based therapy. Internet-based platforms often provide subscription-based services, which can make sessions more affordable and consistent. Meanwhile, in-person sessions may allow for direct, in-person interaction, which some individuals may find more authentic or engaging.

Does individual health insurance cover online therapy? 

Many health insurance providers across Australia now recognize online therapy services as valid forms of treatment. As a result, health insurance plans may cover therapy costs. However, coverage depends on the specific plan, so it may be important to check with your provider before booking a session. Health insurance plans that don’t cover the full cost may offer rebates or partial reimbursements for therapy sessions.

How to find a therapist online

There are a variety of factors to consider when choosing a therapist. In addition to checking whether they’re the right fit – such as ensuring they are culturally aware, that you feel comfortable with them, and that their approach aligns with your goals – there are other steps individuals can take to find a therapist who meets their needs.

Steps to find a therapist online

• Identify personal needs – Individuals can reflect on their reasons for seeking therapy, the therapeutic approaches they’re interested in, and the type of therapist they’d prefer.
• Explore online platforms – Browse available platforms to understand how they function, read reviews from current users, and compare services offered across sites.
• Evaluate therapists – Ask about their experience, expertise, and credentials through research or during an initial consultation.
• Ask questions – Ask questions specific to individual needs, such as the therapist’s experience with certain conditions or their preferred therapeutic approach.

Getting started: the process and access options

When signing up for online therapy, you will likely be asked to complete a profile before scheduling a session, in order to match you with the professional that best suits your needs. You may be asked to get a GP referral as well. 

Clients in Australia can access therapy via Medicare, independent health insurers, or plan managed NDIS funding. Medicare and certain independent health insurance providers may provide rebates for up to 10 sessions per calendar year. 

Immediate help and crises services

In cases of mental health emergencies, or when you need immediate help, contact emergency services or crisis hotlines. If you are not experiencing an emergency, but would like to reach out, online platforms offer instant online support services including web chat and phone options for individuals in distress. 

E therapy programs and joint initiatives

Joint initiatives with universities and medical institutions, such as This Way Up, developed by St. Vincent hospital and the university of New South Wales work to make mental health care services more accessible to Australians. These digital mental health services provide structured therapy modules for young people, adults, and families. 

The convenience of online therapy

When dealing with life’s challenges, seeking support for mental health symptoms, or experiencing barriers to in-person care, online support can be a convenient, affordable, and flexible option. In addition to attending sessions from the comfort of home, individuals can schedule sessions at a time that suits them. Whether having to attend a social event, needing to stay late at work, or fulfilling family commitments, individuals can plan sessions around their daily lives with their online counsellor or therapist. With specialists in different fields, platforms like BetterHelp can provide quality care for a variety of needs. 

Online therapy offers flexibility, security, and immediate connection to qualified therapists who treat a wide range of mental health conditions and challenges, including addiction, trauma, depression, and anxiety–supporting long-term wellness and recovery.

The research behind online therapy

According to a recent systematic review, there may be no difference in the effectiveness of online therapy and in-person therapy for treating minor health conditions such as anxiety, depression, trauma, and more. Both in-person and online therapies can support people in interpersonal healing, growth, and well-being.