Finding the right therapist is a top predictor of clinical outcomes and true progress in therapy. But it’s not always easy—especially if you’re trying it for the first time. With one of the world’s largest networks of credentialed therapists and a decade of experience in data-driven matching, BetterHelp makes it easy to find the life-changing help you need.
Get started todayUnlike platforms that simply send you to a directory to find a therapist on your own, BetterHelp matches members based on preference, clinical experience, and 10+ years of expertise, using a powerful data-driven algorithm. The result? A highly effective match made in as little as 48 hours.
Our diverse provider network enables us to match over 90% of client preferences.*
And if the first match isn't right, you can switch anytime - at no extra cost.
Quality matches drive quality outcomes. Our superior matching is thanks to the size and diversity of our network and our years of experience in mental health.
Therapists who are
experienced professionals
We conduct routine evaluations to uphold clinical and evidence-based practice standards:
Therapy works, and at BetterHelp we use real science and research to measure impact.
Our care is rooted in evidence-based practice and monitored for results.*
Are successfully matched with the right therapist*
See symptom reduction in 12 weeks**
Of clients would recommend their therapist***
“I have never liked therapy, but Susan has changed my life. I now look forward to sessions, I’m excited to talk to her, and I feel more in control of my life.”
- Review of Susan Domingue, LPC
“She is an amazing therapist. This was more of a benefit than I thought. I don’t think I ever had anyone else see me so clearly and give me the tools to progress.”
- Review of Dr. Deaetta Grinnage, LPC
“Mary has helped me more than I could have imagined. She’s helped with many different issues in my life, giving me tools to help myself. So glad I found her on BetterHelp!”
- Review of Mary Pulscher, LMHC
Research consistently shows that a strong alliance between therapist and client is associated with several positive therapeutic outcomes, including:
When reviewing therapist profiles, verify that they're credentialed to practice in your state and have the training and experience required for addressing your specific needs. Other practical considerations might include:
We require every Therapist providing Therapist Services on the Platform to be trained and experienced credentialed U.S. Psychologist (PhD / PsyD), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Mental Health Counselor (LMHC) or similar applicable recognized professional license based on their state and/or jurisdiction. Therapists must have a relevant academic degree in their field, at least 3 years of experience, at least 1,000 hours of hands-on experience, and have to be qualified and credentialed by their respective state board after successfully completing the necessary education, exams, training and practice requirements as applicable. Learn more about the therapists
Our team ensures that every provider we bring to the platform is credentialed and in good standing. Providers who apply are required to provide a valid license and proof of identity. We then cross-check their licensure information with their respective state licensing board.
Therapists must also undergo a background report, and are subject to periodic checks via the NPDB (National Practitioner Data Bank) registry. In addition to these checks, potential providers must also complete a case study graded by a credentialed clinician. The result of this rigorous process is that less than a third of applicants who apply to work as therapists through BetterHelp are accepted to the platform.
We also show the full credential information for each provider to make it easy for you to do your own due diligence on your therapist.
To change from one therapist to another, first log in to your BetterHelp account through the website or mobile app. Once yo've logged on:
You may be asked to provide feedback on your current therapist, including why you wanted to switch. Sharing isn't mandatory, but giving feedback can help BetterHelp match you with the best possible replacement.
You don't have to communicate with your therapist about why you'd like to find someone new; BetterHelp can inform them if you prefer. However, discussing your reasons with them may allow them to offer better service for others in the future.
Once you've completed the process, BetterHelp can match you with another credentialed therapist, and you'll be notified once they accept your request. From there, you can message your new counselor and schedule therapy sessions.
Some people easily recognize when it's time to change counselors. For others, it may not be as obvious. Signs that you may need to change your counselor include: