Quality Online Therapy

Updated September 30, 2022 by BetterHelp Editorial Team
Welcome to BetterHelp, the global leader in online therapy. Our dynamic, progressive platform offers digital therapy to millions of clients, all provided by licensed therapists and counselors. But that's not all BetterHelp has to offer. Get customized therapy sessions, peer-reviewed mental health articles with the latest information, and even a brand-new podcast leading the charge in destigmatizing mental health.

Learn more about BetterHelp therapy services and get matched with a qualified therapist to begin your journey to well-being.

BetterHelp Therapy: Counseling With Licensed Professionals

BetterHelp has already helped millions of people benefit from online therapy. Our counseling and therapy services are offered by licensed, accredited, and qualified providers. Only 15% percent of those who apply to become one of our therapists get accepted. Knowing this, hopefully, you can rest assured that BetterHelp therapists have the skills and credentials to serve your mental health journey. Various providers offer BetterHelp therapy services to fit all needs. These licensed and accredited providers include:
  • Psychologists (PhD / PsyD)
  • Marriage and family therapists (LMFT)
  • Clinical social workers (LCSW / LMSW)
  • Board licensed professional counselors (LPC)
When you sign up for BetterHelp, you will be matched with a provider who fits your specific needs based on your provided information and goals. You can even select the method you'd like to communicate with your therapist, from chat to phone calls to video calls.

Defining BetterHelp Therapy Services

Are you wondering, "IsBetterHelp considered counseling or therapy?" BetterHelp is an online therapy platform. Online therapy, or e-therapy, is used synonymously with online counseling. It is a form of psychotherapy or mental health counseling performed entirely through the internet. Multimodal platforms, computer technologies, and apps are used to conduct sessions.
This online form is an alternative to traditional face-to-face therapy in an office. It's a relatively newer way to receive mental health treatment, but the research on its effectiveness is incredibly promising. Aside from this scientific backing, BetterHelp online counseling serves 2 million clients. This is a true testament to what online therapy is doing for people worldwide, from all backgrounds, religions, cultures, and identities.
Once you sign up with BetterHelp, you are matched with a licensed therapist that fits your unique mental health needs. You have a say in whether you want a therapist who conducts video sessions, phone sessions, text sessions, or all three. After picking your preferred online communication method, you will sign up for weekly sessions that work for your schedule. Then you are billed monthly for completed sessions.

Is BetterHelp Therapy Legit?

BetterHelp online therapy is a legitimate mental health service. The Better Business Bureau has accredited the company since 2015.
BetterHelp employs thousands of mental health providers. It is a requirement that every single provider possesses up-to-date credentials, accreditation, and licensure. Extensive background checks, evaluations, and reference checks verify each therapist's integrity and qualifications before hiring. And as stated before, BetterHelp is selective in its hiring and vetting process. Only around 15% of therapists who apply will be granted a spot on the platform.

Can You Pick Your Therapist On The App?

Before you begin the process, it's a good idea to spend some time journaling and reflecting on what you might want out of online therapy. If you are totally in the dark about your needs and goals, it may be challenging to establish a beneficial relationship with a therapist.

When you sign up for our online therapy, you have a lot of control over which therapist you pick. Upon getting started with BetterHelp, you will be asked to fill out an initial questionnaire about your current mental health needs and challenges.

After you complete the initial screening questions, you will indicate if you have any therapist preferences. These are personal to you and might involve wanting a same-sex counselor or one of a certain age range.

Then the BetterHelp algorithm will use your questionnaire and preferences to match you with a therapist who fits your responses to the questionnaire and understands your unique needs and goals. Try to answer all questions as openly, honestly, and thoroughly as possible to ensure the best match. And in the end, you can always elect to change your preferences or therapist if you aren't satisfied.  

BetterHelp Therapist Expertise

BetterHelp counselors and therapists are here to help with many mental health conditions and illnesses. Our providers have a wide range of expertise, some of which include:
  • Marriage & family concerns
  • Addictions
  • Depression & anxiety
  • Stress
  • Self-esteem
  • Anger
  • Relationships
  • Grief
  • Eating disorders
  • Borderline personality disorder
You can trust that BetterHelp therapists who are matched to your needs are legit. They can help you navigate your difficult experiences, feel renewed and energized, let go of old patterns no longer serving you, and achieve healing.

How Long Are App Sessions?

Planning the logistics of therapy can be a challenge for many people. The juggling act of keeping up with work, school, kids, relationships, and self-care might scare us away from the "time commitment" of therapy. But that's where BetterHelp comes in, to make therapy as convenient as possible.
BetterHelp's online platform makes it possible to do your therapy sessions anywhere with an internet connection and smart device. While various plans are offered, the basic plan includes one weekly live session. Sessions are scheduled in 30-minute blocks, but clients also can request up to 50 minutes with their provider.
Traditional in-person therapy sessions are usually one hour long. Many people may prefer this length over BetterHelp's shorter 30–50-minute sessions. But keep in mind you'll have the benefit of participating in online therapy wherever is most convenient and comfortable for you. You also don't have to worry about the added stress, expense, or time commuting to a therapist's office.

The Cost Of Online Therapy

Online therapy is considered to be an affordable alternative to traditional in-person therapy. The cost of online therapy varies widely, depending on different factors. Below are some of the variables that influence how much you will pay for online therapy.

The Online Therapy Service You Choose

Many online therapy services are popping up, such as Talkspace and Cerebral. BetterHelp is the world's largest online therapy platform, and we pride ourselves on being one of the most affordable options. Once you sign up for BetterHelp therapy, you will be billed every four weeks.

The Type Of Therapy You Choose To Receive

BetterHelp offers a wide variety of counseling types, from individual sessions to marriage counseling, family therapy, etc. These different types of therapy come with different costs. In addition, the number of sessions you use throughout the year will also affect how much you pay.

The Therapist You Match With

Depending on your counselor, you may be offered a sliding scale fee with discounted sessions based on your income. Your provider's specialty will also likely affect how much their sessions will cost.

Insurance Coverage And Financial Aid

It's less common with online therapy, but many online therapy services will accept some insurances that could reduce your co-payment. In addition, financial aid is offered to select individuals by certain online therapy services, like BetterHelp. Our financial aid is given based on income and other financial burdens. Some insurance companies may reimburse you for the cost of therapy received through BetterHelp, but this depends entirely on the insurance company.

Where You Live

Don't forget about the location! Where you live in the United States will affect how much you pay for therapy. Therapist rates vary based on state and region. Since you must be matched with a licensed therapist in your state of residence, their rates will reflect the local area. For example, therapists based in large West Coast cities may cost more than Midwest-based therapists.

How Much Does BetterHelp Cost?

So how much does BetterHelp cost per month? This depends on your subscription plan, choice of therapist, and length of sessions. But on average, a basic plan with BetterHelp therapy costs from $60 to $90 per week ($240 to $360) per month and is billed every four weeks.
This is very affordable for many people, but some may be asking themselves, "Why is BetterHelp so expensive?" The therapy provided at BetterHelp upholds the same high privacy standards, and its providers are all licensed just like traditional in-network therapists.

BetterHelp monthly costs are lower than many traditional therapy co-payments as well. But of course, this all depends on where you live, your health insurance, and the type of therapy you seek. We believe the life-changing value many receive through BetterHelp is worth the investment, and countless reviews from users tell us that they do, too.

What Does BetterHelp Do For Its Community?

BetterHelp wants to offer affordable mental health care for everyone, regardless of employment, socioeconomic status, or lack of experience with therapy. But we are taking our mission a step further by helping under-resourced individuals and providing equitable access to care for communities in need.

Social Impact

BetterHelp has launched some powerful social impact initiatives as the global leader in online therapy services. So far, we've donated over 2,500 months of therapy to people affected by natural disasters and other crises.
BetterHelp is furthering its mission by supporting under-resourced individuals and providing equitable access to care for communities. In conjunction with incredible, mission-driven non-profits, we've made some real change so far:
  • Donated 2,500 free months of therapy to those affected by crises, natural disasters, and violence nationwide.
  • Granted over $65 million in financial aid to cover therapy costs for low-income individuals.
  • In 2021 alone, we donated over 3,000 months' worth of therapy to various communities throughout the nation.

And we're not stopping there. For updates on supporting underserved communities, visit the BetterHelp LinkedIn page.

Why Do Therapists Like BetterHelp?

Many therapists are very happy with their role at BetterHelp. Compared to other online therapy platforms, BetterHelp therapists are paid well, given a manageable caseload of clients. They feel welcome to maintain their personal beliefs while also encouraged to abide by BetterHelp's unbiased, professional, and scientifically backed code of ethics.
BetterHelp therapists who work 30 or more hours per week through BetterHelp receive a healthcare stipend. Additionally, our therapists can receive free therapy through BetterHelp to help support their mental health.

Why Do People Like BetterHelp?

Those who choose to receive therapy with BetterHelp find that the services cater to their needs. You influence who your therapist is, and if you are not satisfied, you can change counselors at any time.
In addition, sessions can be conducted in the online format, from text to video, to phone calls. BetterHelp also promotes an empathetic, unbiased, and welcoming atmosphere that believes therapy is for anyone. In addition, the cost is considered significantly more affordable than traditional in-person therapy.


BetterHelp is the global leader in online therapy. You can sign up for BetterHelp today and get matched with a licensed, qualified therapist in under 48 hours. Schedule your online sessions in whatever format suits you and your therapist, from text messaging to video calls to phone.
BetterHelp therapists are equipped to support you with various mental health needs, such as anxiety, depression, self-esteem, marriage challenges, and more. Get started with BetterHelp!

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