PTSD Hotline: When And How To Use Hotlines For PTSD

By BetterHelp Editorial Team|Updated July 20, 2022
CheckedMedically Reviewed By Laura Angers, NCC, LPC

Post-traumatic stress disorder (PTSD) is an anxiety disorder characterized by declining mental health, including hyperarousal, avoidance, intrusive thoughts, and negative changes to thinking, such as depressive symptoms, helplessness, or disgust. PTSD is typically worked through and managed via therapy, whether that therapy involves talk therapy alone, or works within a larger framework of treatment angles, such as talk therapy, trauma therapy, family therapy, lifestyle changes, medication, and police intervention (if PTSD is borne of a violent event). Each of these angles can help alleviate the symptoms associated with PTSD, and can help individuals with the disorder begin supporting their mental health and improve their overall quality of life. More people worldwide are learning about PTSD every June during PTSD awareness month.

PTSD And Mental Health: The Stress Of PTSD

there is help available via a hotline

PTSD Hotlines Are One Of Many Tools To Heal After Trauma

PTSD has a substantial impact on an individual’s mental health for numerous reasons, but perhaps one of the most difficult symptoms of post-traumatic stress disorder is hyperarousal or a feeling of constantly being on edge. Although PTSD itself is usually a significant attack on an individual’s mental health, hyperarousal is an added liability: constantly being on edge means living in a perpetual state of fight or flight. Getting stuck in your sympathetic nervous system has numerous deleterious effects on your overall health, not just your mental health. A regular, ongoing reliance on your sympathetic nervous system can lead to decreased immunity, greater strain on your heart, and compounding symptoms of anxiety. When the body is inundated with a sudden flood of stress hormones, individuals with PTSD might be transported back to the source of their trauma.

These episodes can be overwhelming. For some, PTSD flashbacks or intrusive thoughts are rare. For others, mental health deteriorates quickly, as intrusive thoughts seem to press forward in a steady, almost aggressive march. Regardless of the exact frequency of additional stress responses (mental or physical), individuals with PTSD might find themselves in a constant loop of symptoms and may feel overwhelmed. Reaching out for help is a significant, vital part of the recovery process.

Managing PTSD: Treatment Options

Managing post-traumatic stress disorder usually involves a more holistic approach to improving mental health, rather than using a single type of therapy. Because PTSD is both an anxiety disorder and a disorder borne of trauma, a multilayered approach to treatment is usually the most effective means of improving symptoms. Treatment might begin with talk therapy, progress into more trauma-based therapy, and integrate lifestyle changes, medication, and other interventions. Changing jobs or surroundings could even be a part of the growth and healing process if the trauma occurred while on the job or within the walls of a home. Managing PTSD is less a set course, and more an ever-evolving puzzle unique to each and every individual experiencing symptoms.

Treatment with a psychologist or psychiatrist is typically the initial route; psychologists may be able to administer talk therapy or more trauma-based therapeutic methods, such as EMDR or sound therapy. These forms of therapeutic intervention aim to improve mental health by changing the mind’s response to traumatic triggers. The exact response to trauma treatment depends on the individual in question, and some people may find talk therapy an effective enough therapy method.

Lifestyle interventions may also be recommended for post-traumatic stress disorder. Implementing regular exercise and eating a healthy diet filled with whole, fresh foods can help ease some of the symptoms of depression and could help stabilize mood, which can soothe some PTSD symptoms and improve mental health. Consistently providing one’s body with healthy food, exercise, and adequate sleep can also help stave off feelings of discomfort or disgust with oneself or others. Although lifestyle interventions can be useful for PTSD, they may not be recommended as the sole source of intervention.

PTSD Pitfalls: Substance Abuse

Individuals with PTSD may be more likely to fall victim to substance abuse. Some people with the disorder may turn to substances such as alcohol or narcotics in order to alleviate some of the pain and frustration associated with PTSD. One study found that substance abuse was a co-morbid condition with post-traumatic stress disorder in as many as 50% of patients in one treatment facility, suggesting that trauma and substance abuse may, in some cases, feed into one another.

Substance abuse in conjunction with PTSD is certainly something to be discussed with a mental health provider, as there may be parallel lines of inquiry and treatment. If substance abuse is a current or ongoing struggle for an individual with PTSD, treatment could help mitigate some of the symptoms and difficulties associated with addiction. Because many co-morbid conditions are improved when one ailment begins healing, the first step in treatment for individuals experiencing both substance abuse and PTSD is often therapy. Healing these wounds could begin to break down some of the underlying causes of substance abuse and addiction, leading to improved healing and recovery.

How To Use PTSD Hotlines

consider how PTSD affects you

Like any other type of hotline, post-traumatic stress disorder hotlines are set up to help individuals with PTSD through gentle guidance, telehealth, or pointing them to more significant assistance, such as pairing someone with PTSD with a therapist to go over treatment options or providing resources for other types of PTSD, substance abuse, or anxiety issues. A PTSD hotline is not meant to take the place of sessions with a licensed therapist but is instead intended to be used as a supplementary option when the symptoms of PTSD have surfaced, when questions arise, or when you are unsure of the next steps to take. Because PTSD hotlines are free to use, they can offer a resource for individuals who are not sure how to go about beginning therapy without insurance or other monetary resources. Although hotlines do not guarantee callers a therapist, hotline workers are often familiar with resources that callers may not be able to find anywhere else.

If people are unable to leave home, whether it is due to a doctor’s order, an illness, an accident, or the effects of PTSD, hotlines provide a simple and straightforward way to receive help without setting foot outside.

When To Turn To PTSD Hotlines

Post-traumatic stress disorder hotlines are designed to help individuals with their PTSD symptoms. If, for instance, an individual with PTSD is experiencing overwhelming intrusive thoughts, and is having difficulty sleeping, a hotline may be able to help that individual calm down and employ strategies to feel safe. Hotlines are operated by mental health professionals trained to aid individuals reaching out for help, and provide a safe, confidential space to call in and discuss possible treatment options, assistance options, and additional resources for people with PTSD.

If you want more information about PTSD, including symptoms, how it manifests, how it is treated, and how it occurs, a hotline may be a great source of help. PTSD hotline professionals may be able to access greater information than the average person, and can provide more personalized information and assistance than a simple internet search. Although a quick Google search can certainly yield plenty of PTSD symptoms, a hotline is able to apply the information practically, and can more accurately identify whether or not some of the symptoms you or a loved one are experiencing are likely to be linked to PTSD.

PTSD hotlines can also be helpful for family members of individuals living with this diagnosis, as they can help family and friends understand some of the symptoms associated with PTSD. This provides a significant service to both the family member and the individual with PTSD, as it provides valuable insight into the signs, symptoms, and behaviors associated with PTSD. Learning about the disorder can help loved ones better sympathize with and understand the symptoms of post-traumatic stress disorder, and how vast their impact actually is.

When To Seek Other Help

If you want to seek long-term relief from PTSD, treatment with a mental health professional is needed. Your therapist will provide a safe space for you to talk about your PTSD symptoms. They will help you unpack any triggers, before developing a treatment plan so that you are able to safely heal from these triggers.

PTSD Hotlines Are One Of Many Tools To Heal After Trauma

In fact, studies have shown that online therapy can be a powerful tool in reducing PTSD symptoms. One study (published in the peer-reviewed medical journal Cognitive Behaviour Therapy) found that a cognitive-behavioral therapy (CBT) treatment plan successfully decreased the symptoms and severity of PTSD symptoms in participants.

With online therapy through BetterHelp, you’ll have access to thousands of licensed therapists, from all over (and outside of) the US—not just the therapists in your area. Because you have more options, you’ll be more likely to match with someone who knows how to help you manage your specific symptoms and concerns. You can participate in therapy from the comfort of your home, via messaging, live chat, voice call, or videoconferencing. The qualified mental health professionals at BetterHelp are there for you if trauma has negatively affected your life. Read below for reviews of counselors, from those who have experienced similar issues.

Counselor Reviews

“Kristin is amazing. She is so dedicated to helping get to the root cause of my anxiety, depression, and PTSD. She is the first counselor to continue to motivate and accommodate my extremely hectic schedule. She really is a life saver! She has given me strength to believe in myself and want to continue to get stronger. If you're someone who feels you have hit every roadblock possible I strongly recommend working with Kristin!”

“I can’t speak highly enough about David. I came to BetterHelp about 3 months ago with severe PTSD that was ruining my life and my relationships. In a short time I began to learn better and healthier coping mechanisms, tools to stop and change thought patterns and find a new sense of peace and confidence. What a difference. I would recommend David to anyone that may be seeking help from trauma and anxiety, he is very good.”


If you are in search of ongoing help, such as therapy, a hotline is often not the place to call. Although it cannot function as a regular, weekly source of therapy, hotlines can point callers in the direction of other resources, including therapists who might be best able to help individuals with PTSD. Hotlines may also have access to information about financial or community resources that can help or may be able to direct callers to support groups (in person or online), to help ease some of the alienation and loneliness that can accompany post-traumatic stress disorder.

Some commonly asked questions on this topic can be found below:

What is PTSD number?
Who should I talk to about PTSD?
Who can I speak to about trauma?
How do I seek help for PTSD?
What are the 5 signs of PTSD?
What are the 5 stages of PTSD?
What happens if PTSD is left untreated?
Does PTSD ever go away?
What is the most common drug prescribed for PTSD?
What should you not say to a complex PTSD?

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