Are BetterHelp Therapists Licensed?

Medically reviewed by Melissa Guarnaccia, LCSW
Updated June 3rd, 2025 by BetterHelp Editorial Team

With the rapid growth of online mental health services in recent years, many people have been wondering about the qualifications of online therapists. All of BetterHelp’s mental health professionals have full licensure to provide mental health care, but their specific credentials and training vary. Some also have a unique clinical focus to meet the needs of clients looking for a specific type of treatment. Keep reading to learn more about BetterHelp therapists, their training and credentials, and the therapy options available to people looking for online support. 

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Are BetterHelp therapists licensed in each state?

All the mental health professionals vetted by BetterHelp are fully licensed to work in individual practice in their state. BetterHelp cross-checks each therapist’s licensure information with their state licensing board. The requirements for licensure may differ by state, but therapists typically must complete a master’s degree and 2,000 to 4,000 hours of clinical supervision to earn their license.

The credentials of BetterHelp mental health professionals

While all the mental health professionals on the BetterHelp platform are fully licensed in their state, their credentials may differ. The following are some credentials that a qualified therapist may hold:

  • Licensed professional counselor (LPC)
  • Licensed clinical professional counselor (LCPC)
  • Licensed mental health counselor (LMHC)
  • Licensed professional clinical counselor (LPCC)
  • Licensed clinical social worker (LCSW)
  • Licensed psychologist
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Most of the above professionals hold a master’s degree, but psychologists typically have a doctoral degree (PsyD). 

Other requirements for therapists at BetterHelp

In addition to having a master’s degree, the mental health professionals who apply to work with BetterHelp must undergo a background check and periodic checks through the National Practitioner Data Bank (NPDB). They must also complete a case study that is evaluated by a licensed therapist. 

Online therapy platforms vs. in-person therapy

Some people may wonder whether licensed therapists can provide effective care online. In recent years, numerous researchers have studied the effectiveness of online therapy and found it to be effective for a wide variety of mental health conditions. One systematic review and meta-analysis found that online cognitive behavioral therapy (CBT) was more effective than traditional therapy for depression

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With online therapy, individuals can attend audio, video, or live chat sessions from home or anywhere with a reliable internet connection. Therapist availability tends to be greater with online therapy than with a local therapist who provides in-person therapy. 

Takeaway

All BetterHelp therapists are fully licensed in their state, and some may have licensure to practice in multiple states. After successfully completing credential verification, a background check, and a graded case study, therapists can begin to serve BetterHelp clients. Individuals interested in therapy can complete a brief online questionnaire and be matched with a licensed therapist who has experience in their specific areas of concern. Take the first step toward getting support from a fully licensed therapist and reach out to BetterHelp today.
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