Talkspace Review: How Does It Hold Up?

By: Marie Miguel

Updated February 11, 2021

Medically Reviewed By: Stephanie Beebe, MSW, LISW-S

There are many different online therapy options out there for managing your mental health services online. Many people choose to get counseling where they see the Talkspace logo. Talkspace is an online app based in the United States that provides users with online therapy via video, chat room, and text therapy.

Today, Talkspace online therapy costs as little as $65 dollars a week to enroll in unlimited text therapy sessions with licensed therapists. If you’re concerned about cost, Talkspace may be a good option for you. Online therapy with Talkspace is cheaper than most other counseling services out there, both offline and online. Talkspace users can connect with a licensed therapist anytime. But, what's so great about it? Is it worth it? Read on to find out in our Talkspace review.

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What Is Talkspace?

Talkspace is an online counseling service, and it allows for you to type out your problems to online therapists in a text message or chat room. Rather than talking to someone face-to-face, Talkspace offers online therapy. Talkspace allows for you to get the counseling you need in a mobile or web app form, rather than through a personalized appointment. Unlimited messaging therapy is a good choice for those who are looking to have someone simply to discuss problems with, but who also won't judge them for the issues at hand. If you’re looking into online therapy, Talkspace may be a good option for you. Like Talkspace, BetterHelp offers online counseling as well.

The Talkspace app provides clients with access to live video calls and audio sessions along with texting therapy. With these sessions, Talkspace provides flexibility to users. The app is available for download on the App Store and Google Play. It provides banking-grade encryption as a security feature. Talkspace therapists are licensed to provide individual and couples counseling services like marriage counseling through the app. The goal of clients using the Talkspace and BetterHelp platforms is to find ways to improve their everyday lives. 

Talkspace offers individual and marriage counseling at affordable rates. Plans start at just a few dollars per month, depending on whether you opt for video and audio sessions or unlimited messaging therapy sessions to text your therapist anytime. Over a million people have downloaded the free Talkspace therapy app on the App Store and Google Play to see what the buzz is all about. The Talkspace cost is affordable and makes therapy available to many who might not be able to access traditional therapy.

For those looking to find a therapist that will listen to them, a session with a Talkspace therapist might be the answer. There are many Talkspace reviews out there describing how a Talkspace therapist helped someone in their time of need. The popular Talkspace therapy review options that you can read will agree that it's pretty simple, and worthwhile if you need something right away. Reading a review of Talkspace can help you decide if it’s right for you.

Most of us don't want to sit in a counselor's office for long periods. With appointments usually being an hour, that adds up to a couple of hours out of your week just for therapy and getting to appointments alone. While many can manage, sometimes just talking out your problems will allow for you to create a more worthwhile experience and one that will help you get the answers you need first. The Talkspace app gives you the option to bypass traditional therapy and have unlimited messaging therapy sessions with a Talkspace therapist in a private chat room using your smartphone, tablet, or other compatible mobile devices. Over a million people have started using online therapy to feel happier about their lives to date.

The Talkspace app is wonderful for those who are on the go as an alternative to traditional therapy. Couples can meet their therapist in an online chat room for couples therapy sessions and video calls. If you have kids and a job that requires your attention most of the day, a session with a Talkspace therapist in a private chat room may be the answer.

How Much Does it Cost?

Currently, Talkspace has different plans for therapy. The most popular one is the unlimited messaging therapy, the premium service. It offers one live session each week through the app’s communication features. On average, basic messaging therapy is about $260 a month, but if you do commit to it for three months, you can actually take 20% off the rate. It is important to note that Talkspace costs are often a bit more expensive than other options, but they are still cheaper than in-office therapy. The difference between Talkspace and BetterHelp pricing may mean that a BetterHelp counselor is a better option for you. To sign up for BetterHelp, get started here.

Talkspace offers a basic unlimited messaging therapy plan for $65 a week. It allows for unlimited messaging but no live video sessions with your Talkspace therapist. It's a good way for you to get the most that you can out of treatment, and it is still a decent online therapy plan for managing your mental health.

When sessions can cost up to $250 out-of-pocket at a counseling office, online therapy, like with Talkspace and BetterHelp, is a great alternative for those who want something that is a bit more usable. The best part is you can save on gas as well by video-chatting with an online therapist instead.

So, Talkspace costs are pretty reasonable, given the type of app it is and the features that are there. Check out more Talkspace reviews on social media. You can also leave a review of your own personal experience on your favorite social media network as well.

The Services Offered

Typically, Talkspace services are standard therapy services that you can get online. You can use the Talkspace platform to video chat and text your therapist based on your chosen monthly plan. You can get a counselor that's in your area, or in a different area. Talkspace therapists are available to chat with you via the Talkspace platform most days a week.

You can typically find an online mental health counselor that works with your schedule relatively easily. Mental health counselors with Talkspace and BetterHelp offer online therapy that lets you figure out for yourself what to do about situations related to mental health issues. If you're not satisfied with the first therapist you choose, you have the option to change therapists to find a better fit. Overall, the therapy services are similar to what you'd get from a counseling session that's in-person.

Some think online therapy is not as effective as offline forms of mental health therapy because online therapy is primarily talking via text (with the exception of a session a week). But in reality, online therapy sessions like Talkspace unlimited messaging are typically effective even without talking face-to-face. Some people are more inclined to talk about their problems online during an online therapy session in a confidential chat room than at an appointment that's in-person. Some of us are better at typing out our issues than communicating with words. In the digital age, Talkspace allows people to talk to counselors in a way that's easier for everyone, and simple as well. Talkspace and BetterHelp offer online therapy platforms that can be incredibly helpful.

The Science Behind Online Counseling

While the idea of online therapy might be new to you, it has actually been around for some time. Scientists began studying therapy delivered via the internet in the 2000s. As early as 2008, researchers were concluding that online counseling delivers the same benefits that in-person treatments do.

If you are like the millions of other Americans who experience mental illness, help is available wherever you have an internet connection. Online therapists from BetterHelp can provide treatment to effectively target your symptoms. The service is convenient and affordable. Read what others have to say about BetterHelp below.

“Gabriela is everything I didn’t know I needed. She’s been a big help in my life. Looking forward to continue to work with her. Her goal setting keeps me on my toes which I love being so competitive. She’s going to be my therapist for as long as I can afford her.”

“Tammy is quick to respond and check in on you. She's resourceful and a great listener, providing me with options for my personal issues. Exactly what I need from a therapist! I'm grateful for her expertise and kind personality over all!”

If You're Weighing Your Online Therapy Options, We're Here To Help
Click Here To Get Started With BetterHelp


The Good

Online therapy with Talkspace therapists is a wonderful therapy service that lets you work with a counselor who is right for you. For example, if you get paired with a counselor who is not the type that you want, both Talkspace and BetterHelp allow you to switch therapists at any time.

It also is very convenient. You don't need to sit in an office talking to someone, and there's less of that social awkwardness that comes with in-therapy appointments. If you and the counselor don't hit it off right away, then you just choose a new one. Simple, right?

Talkspace online therapy sessions are done through a mobile app, which is easy to use. Talkspace therapists are licensed to provide mental health services and online therapy. In this Talkspace therapy review, I tried it out with my busy schedule in mind to get my own experience with Talkspace. It worked swimmingly. The therapist on Talkspace did help me out, and we really connected during my online therapy session. I was glad that I found a good match because I could talk to get an honest opinion most days of the week and they'd message me back quite readily.

From my experience with Talkspace, participating in mental health counseling online is helpful for people who work split shifts or graveyard shifts to discuss mental health issues (and get an honest opinion). You can send your therapist a message at any time 7 days a week. A lot of these licensed therapists are available most times of the day or night. I'm talking late at night, or in the morning. If you don't want to deal with waiting on a response from a therapist, there are counselors who will work with your schedule. That is something that I honestly love about working with my therapist on Talkspace. Talkspace and BetterHelp are very easy to use, and very effective.

Finally, if you do feel exhausted from talking to a therapist, or you can't afford a payment for the month, you can freeze your Talkspace account for up to 30 days, and you can take a nice break. You will be able to keep contact with your primary therapist too, even if your account is frozen. That is something that ultimately did surprise me. I didn't feel like I was being pressured into having to keep my account open for the sake of talking to a therapist, which is cool.

The Not So Good

So, what's not so great about this?

The biggest issue is Talkspace takes time to see the effects you're looking for. If you like immediate results, you might not get that and begin to feel that using the app is a waste of time. From personal experience, this process can be daunting, no matter how many times you do it, and can start to feel like a waste of your time if you aren't seeing immediate results. It's that aspect of therapy sessions that we sometimes wish we could take away, but you'll run into this wherever you go.

There is also the fact that sometimes you just get really bad advice. In some Talkspace reviews, some of these counselors are robotic, and parrot off the same thing you hear from every other counselor. It may work initially, but not so much after you've heard it two or three times and you're not showing any signs of improvement.

From my experience with Talkspace and tips received from business insiders, they have both good and bad counselors on there.


There are also the therapist evaluation surveys, which you have to do once a month to determine how your treatment is going or if you need to change therapists. This kind of survey may be helpful for people who aren't clear on their mental health goals. However, the downside is that they are very annoying, and they can be very intrusive. Plus, the questions seem a little insignificant when compared to what they could ask you about your mental health goals. Both Talkspace and BetterHelp give you an opportunity to share feedback, but it’s required with Talkspace.

My Talkspace therapy review has been relatively positive, but the biggest downside is the counselor quality. Sometimes, when I was first starting out, I'd get this wonderful counselor that would be great, but then they would have a schedule change that wouldn't fit me. What they don't tell you initially, is that the counselors take off two days each week, but those days don't have to be weekends.You may login to find that you don't have access to your primary therapist. One of my counselors worked during the weekdays, and when we first started that was fine, but over time, it just didn't work for either of us, because they would only be available on one of my free days for a live video chat session. I felt like this was a complete waste of time since I didn't have as much freedom or time to talk to them. So, it's better if you get a counselor that not only is useful but fits your schedule. With Talkspace and BetterHelp, scheduling may not be easy, just like with traditional therapy.

It is important to note that your message may not get answered by your therapist on Talkspace right away. Honestly, Talkspace counselors I've had thus far have been great in terms of how useful they could be. They have provided good service, but I noticed that they do take a while to respond. If you are experiencing symptoms of mental illness, such as depression or anxiety, Talkspace online therapy may not be the ideal way to get in contact with your licensed therapist.


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