BetterHelp Vs. Talkspace: Which Online Therapy Site Is Best?

By: Marie Miguel

Updated November 17, 2021

Medically Reviewed By: Stephanie Beebe, MSW, LISW-S

Online therapy such as BetterHelp vs. Talkspace is a convenient way to receive treatment without leaving the house, and many online options are more affordable than traditional therapy. Therapy is a personal decision, and you can remain private with online therapy. Many people choose to get counseling online, using apps that provide users with online therapy via video, chat room, and text.

Talkspace is an online therapy platform - read our review of it and learn more

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Which Online Therapy Site Is Better?

Today, Talkspace costs as little as 65 dollars a week to enroll in unlimited text therapy sessions with licensed therapists. If you’re concerned about cost, Talkspace may be a good option for you. When considering Talkspace vs BetterHelp, BetterHelp also has financial aid available. Online therapy platforms like Talkspace vs. BetterHelp are cheaper than most traditional counseling services. Online therapy users can connect with a licensed therapist anytime. But, what's so great about it? Read on to learn more about Talkspace vs. BetterHelp and similar services.

Talkspace Vs. BetterHelp: Therapy

BetterHelp and Talkspace are online therapy platforms. Talkspace is online counseling with texting therapists. Talkspace provides counseling in a mobile form, not by appointment. Unlimited messaging therapy is good for those who simply want someone to discuss problems with, and are ok to text only. If you’re looking into online therapy, BetterHelp or another service may be good options for you. BetterHelp also offers online counseling. Both BetterHelp and Talkspace are popular today.

Both TS and BH apps provide clients with access to live video calls and audio sessions (though with TS, this is for an additional monthly fee). With these sessions, BetterHelp and similar services provide flexibility to users. The apps are both available for download on the App Store and Google Play. It provides banking-grade encryption as a security feature. Both Talkspace and BH's therapists are licensed to provide individual and couples counseling services like marriage counseling. The goal of most clients using these platforms is to find ways to improve their everyday lives. 

For those looking to find a therapist, a session with Talkspace or BH might be the answer. The popular online therapy and BetterHelp therapy review options that you can read will agree that it's pretty simple, and worthwhile if you need something right away. Reading a review of BH or TS can help you decide if it’s right for you. Both BH and Talkspace have thousands of therapists to choose from.

Talkspace Vs. BetterHelp: Cost

While Talkspace has different plans to choose from, the most popular one is the unlimited messaging therapy, the premium service. It offers one live session each week through the app’s communication features. On average, basic messaging therapy is about $260 a month, but with a three-month commitment, you can receive a 20% discount. With BetterHelp, your monthly sessions are included in the cost. It is important to note that TS costs are often a bit more expensive than other online options. The difference between Talkspace and BetterHelp pricing may mean that a BH counselor is a better option for you. To sign up for BetterHelp, get started here.

Talkspace offers a basic unlimited messaging therapy plan for $65 a week. It allows for unlimited messaging but no live video sessions or phone sessions with your therapist. You can use the Talkspace platform to video chat and text your therapist based on your monthly plan. Therapists are available to chat with you via the platform five days a week. With BetterHelp, therapists can respond 7 days per week.

Some think online therapy is not as effective as offline forms of mental health therapy because Talkspace online therapy is primarily talking via text (except BetterHelp's one session per week). But, online therapy sessions like Talkspace are typically effective even without talking face-to-face.

Talkspace is an online therapy platform - read our review of it and learn more


Talkspace Vs. BetterHelp: Therapists

"I put off finding a therapist for a long time. I dreaded my first conversation with Neil on BetterHelp and all the awkward, clunky explanations I'd have to give about my depression and anxiety. All of the things that felt like dirty little secrets that caused me so much pain. But I was so pleasantly surprised by the way Neil accurately picked up on what I was saying and gave me more insight into how my brain was working. It made my issue feel so much less of a personal problem and more of a universal problem we could examine together. He always gives me a thoughtful response within a day or two any time I send a message. I think we've made more progress in between sessions just by being able to communicate things that are coming up in real-time. Neil is intelligent and kind. I appreciate his communication style and highly recommend him."

Talkspace is an online therapy platform - read our review of it and learn more

Click Here To Get Started With BetterHelp

“Tammy is quick to respond and check in on you. She's resourceful and a great listener, providing me with options for my issues. Exactly what I need from a therapist! I'm grateful for her expertise and kind personality overall!”

Talkspace is an online therapy platform - read our review of it and learn more

Talkspace Vs. BetterHelp: The Good

Online therapy with Talkspace therapists is a wonderful therapy service that lets you work with a counselor who is right for you. For example, if you get paired with a counselor who is not the type that you want, both Talkspace and BetterHelp allow you to switch therapists at any time.

Both Talkspace and BetterHelp online therapy sessions are done through a mobile app, and the therapists are licensed to provide mental health services and online therapy. In this Talkspace therapy review, I tried it out with my busy schedule in mind to get my own experience. The therapist helped, and we connected during my online therapy session. I was glad that I found a good match because I could send a message to them most days of the week and they'd message me back quite readily.

Talkspace Vs. BetterHelp: The Bad

The biggest issue is Talkspace takes time to see the effects you're looking for. If you like immediate results, you might not get that and begin to feel that using the app is a waste of time. From personal experience, this process can be daunting, no matter how many times you do it. 

There is also the fact that sometimes, you just get really bad advice. In some Talkspace reviews, some of these counselors are robotic, and parrot off the same thing you hear from every other counselor. It may work initially, but not so much after you've heard it two or three times and you're not showing any signs of improvement. From my experience with Talkspace and tips received from business insiders, they have both good and bad counselors.

There are also the therapist evaluation surveys, which you have to do once a month to determine how your treatment is going. This kind of survey may be helpful for some. However, the downside is that they are very annoying, and they can be very intrusive. Plus, the questions seem a little insignificant when compared to what they could ask you about your mental health goals. Both Talkspace and BetterHelp allow you to share feedback, but it’s required with Talkspace.

Talkspace Vs. BetterHelp: Experience

From my experience, participating in mental health counseling online is helpful for people who work split shifts or graveyard shifts to discuss mental health issues (and get an honest opinion). You can send your therapist a message at any time 7 days a week. A lot of these licensed therapists are available most times of the day or night. If you don't want to deal with waiting on a response from a therapist, some counselors will work with your schedule. BetterHelp also has thousands of therapists to speak with, who can respond any time.

Finally, if you do feel exhausted from talking to a therapist, or you can't afford to pay for the month, you can freeze your Talkspace account for up to 30 days to take a break. I didn't feel like I was being pressured into having to keep my account open for the sake of talking to a therapist.


Final Thoughts

BetterHelp & Talkspace Downsides

Looking at Talkspace vs BetterHelp, my review has been relatively positive, but the biggest downside is the counselor quality. Sometimes, when I was first starting, I'd get this wonderful counselor, but they would have a schedule that wouldn't work. What TS doesn't tell you is that the counselors take off two days each week, but those days vary. With Talkspace vs BetterHelp, you may log in to find that you don't have access to your therapist (though this will not happen with BH). One of my counselors worked during the weekdays, and when we first started that was fine, but over time, it just didn't work for either of us. I felt like this was a complete waste of time since I didn't have as much freedom or time to talk to them. So, it's better if you get a counselor that fits your schedule, which may be easier with BH.

BetterHelp & Talkspace Positives

With online therapy, scheduling may not be easy, just like with traditional therapy. It is important to note that your message may not get answered by your therapist on TS right away. Honestly, the counselors I've had thus far have been great. They provide good service, but I noticed that they take a while to respond. If you are experiencing symptoms of mental illness, such as depression or anxiety, TS may not be the ideal way to get in contact with your licensed therapist.

BetterHelp & Talkspace Conclusion

When considering Talkspace or BetterHelp, it's important to research which option is best for you.

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