Thera-Link Review: Is It A Worthwhile Therapy Service

Updated May 05, 2021
Medically Reviewed By: Stephanie Beebe, MSW, LISW-S

In the sea of online mental health services, there is one that you may or may not have heard of: Thera-Link. Thera-Link is a therapy service that is a little different from other, similar therapy services online. Thera-Link has a bonus of providing clients with a virtual waiting room and access to outstanding customer support. It also helps link therapists to the clients they could potentially have.

Interested In Online Therapy? We Can Help


Online therapy is somewhat new, and it's changed the way people work with one another and view therapy. Therapists who have a degree want to find jobs so they can use their education to help others. However, oftentimes the brick-and-mortar practices are hard to access or don’t have a quick turnover rate (meaning it can be hard to get a job at one), and you might wonder what you should do once you finish your education. Or maybe you're a counselor who has the training, and done all the internships, but you don't know where to begin.

Thera-Link enables clients and therapists to connect with one another easily. In this article, we'll dive into Thera-Link and explore what it is, and why clients on this platform definitely feel it's worth considering.

What Is It?

With online counseling being the answer many are looking toward these days, both private practitioners and clients want to find someone who fits their needs. Online therapy is incredibly popular because it's very convenient, which is wonderful for those who have odd or busy schedules. It's also affordable, especially when compared to in-person therapy appointments that can cost nearly double what therapy costs online, and, sometimes, it's just easier. After all, it's super easy to talk to people online, and you can get personalized help for your issues using an online platform without having to leave your house!

But, how do counselors get into online therapy? How can they bring their skills to others? With Thera-Link, you'll be able to connect with potential clients experience issues and conditions that you specialize in via secure messaging sessions offering multiple therapy options.

Registering with Thera-Link is very easy, since you just need to sign up, providing your email, company practice, and your name. You then can choose how clients pay you, and your preferred clients.


The pricing for access to this secure online portal is free for the first 15 days. After that, you'll then be given a document on which you choose the types of online sessions you want to provide. Every single therapist complies with HIPAA and BAA, and from there, you get customized support for your therapy sessions. You can provide assistance wherever you want so long as you've got internet access and the appropriate telemedicine software installed via an iPhone, iPad, Android, Windows, or other compatible device or operating system.

Thera-Link's interface offers customized waiting rooms for customers while they wait to attend their online therapy sessions for group and individual sessions. Depending on what you are able to treat, you can offer group or individualized sessions via your public directory listing. Considering you can make your money based on how many clients you have and the number of sessions you are able to hold, the amount you make is really just dependent on you as a provider.

The basic plan starts at $30 a month, which isn't much, and you essentially do 5 sessions a month. After that, for just $15 more, you can get unlimited sessions, office management, and request payments before completing a session. You then have the next tier at $65 a month, which allows you to get everything listed above, along with access to secure messaging on all sessions and clients. This final tier allows you to get a branded portal, API access, maintain and access session and client notes, and the option to open up annual contracts, as well, with your clients.

So, you have a lot of options in terms of what you can do with your practice, and for yourself, with Thera-Link.

Specialty Areas

Thera-Link offers treatment options for a variety of conditions and is increasing its growth in functionality daily. Anxiety is one of the most common issues they tackle. Stress is another one that is tackled, too, and you can offer different counseling for those who don't know how to manage stress. There is also counseling for stress and how to manage it with your mental health.


ADHD is another condition that therapists can tackle on this site, enabling them to help people with this condition live and function more easily.

You can also offer counseling in sex and relationship issues, including marriage advice, helping youth with sexual and gender identity questions, and sexual trauma. Religion and spirituality concerns can also be addressed, and you can utilize Thera-Link in conjunction with prescribing standard in-person therapy, if you feel the client needs it, in order to make it easier on you as well as the client.

However, you don't need to even tackle these issues if you don't want to. If you want to help clients who are experiencing addiction, depression, or even existential crises, you can do that, too! It's that simple. Basically, if you're qualified, you can use Thera-Link in order to help people with a broad range of conditions and concerns.

In general, the Thera-Link reviews are positive across the board. Most therapists who use it can find the people they want to and are able to help, and they can readily tackle the variety of issues that people are experiencing and want help with.

The Positives

In general, there is very little to complain about with this service. The Thera-Link interface is clean and incredibly simple to start with. Even a person who isn’t particularly tech-savvy can get set up to use the platform by completing a quick and easy setup process. You will need some qualifications in order to get clients, but for the most part, signing up, choosing a payment plan, and setting up your practice is done all through the site. You can put together a full-on business through Thera-Link, which is pretty amazing. The majority of clients have no difficulty navigating through Thera-Link's easy online setup, either.

Take advantage of a free trial to learn about Thera-Link’s customer service and customer support options for HIPAA compliant therapists providing mental health services online. The Thera-Link customer support team is responsive and knowledgeable, and can answer customer support related questions regarding how to conduct tele-therapy online. Customer service agents can quickly walk you through updating and installing telemedicine software prior to beginning to schedule your online sessions.

Customer support specialists can walk you through how to use the client interface to set up your own custom waiting room, client notes, and client payment systems. Most clients have no difficulty completing this process independently. Once you're logged in, you'll gain access to your mock waiting room and interface with the mock controls where you can set up your virtual waiting room and music prior to creating new therapy sessions.

Your virtual waiting room is where your clients sign in and wait for their online session just like they would during an in-office therapy session. Clients find navigating through Thera-Link's interface quick and easy. Most clients love the interactive waiting rooms and music while they prepare for their mental and behavioral health video sessions.

There are very few options for some people who don't want to, or can’t go through the trouble of obtaining the funds to put together a physical business. However, Thera-Link makes this easier and cheaper, as everything is online. Thera-Link allows for people to have the business that they dream of, and it's so simple, yet so effective, that it doesn't take much to get results from the different options they have.

Thera-Link also lets you handle the administrative functionality and features of online telehealth sessions using telemedicine software. Thera-Link's client interface allows for the scheduling of your virtual wait room appearance and music prior to sessions and also provides a notification for when your client signs in and is online.

Satisfied therapists feel that the Thera-Link support team is great and is consistently working to improve in the areas of tech support, audio quality, and video quality; Thera-Link is continually evolving to be more efficient, and the features of the platform are consistently growing in functionality.

If you have questions about how to use the platform during the free trial, contact a member of Thera-Link's responsive and knowledgeable tech support team prior to your next scheduled online session. The goal of the Thera-Link tech support team is to connect therapists and clients as seamlessly as possible and offer good support.

Contact the friendly staff of Thera-Link's client interface support team if you're having issues with video quality or any issues related to the following:

  • Accepting client payment
  • Video and audio quality
  • Accessing waiting rooms
  • Creating client notes
  • Adding mental health services
  • Free trial questions
  • Entering or closing an online session
  • Scheduling payment

Contact the Thera-Link customer service team for questions related to HIPAA compliance and requirements for providing mental health services online prior to your next scheduled session. Thera-Link customer service representatives are trained to provide HIPPA compliant customer support for licensed professionals practicing mental health services on our platform.

Online customer support is available during your free trial and is available to members 24 hours a day. Their customer service is on the ball, too – you never have to wait for more than a few minutes for them to handle your concerns. Customer support also allows for Thera-Link to be diligent and immediately address and remedy any issues, and of course offers ease of use for everyone who uses this. Psychologists and psychiatrists benefit immensely from receiving customer support-related suggestions during free trial periods.

Appointment reminders and scheduling can be done through the app, along with the chat and messaging, and of course the therapy services. They also allow for multi-provider practices to be in place, so you can work with multiple providers as well if you are a client.

Any Downsides?

So far, there are a few downsides. One of the downsides is that you can't e-prescribe medications as a component of your mental health treatment plan. Clients will need to be referred to another HIPAA compliant professional for medication management.

Tele-psychiatry is also not a feature of Thera-Link. One issue with Thera-Link reviews as well is that the features are quite limited in this too. For example, you can’t work on some devices and browsers. The capacity is a little limited, but even then, that's negligible compared to other services, and Thera-Link is continually improving and making itself more readily available via a variety of operating systems.

There is also no app available for clients. Lots of clients, especially those who are on-the-go, would like there to be a Thera-Link app so they can access messages easily. So far, only the website itself allows this, but that still offers a variety of different options for you to try as opposed to traditional in-person therapy.

Some people have had issues with connectivity and video quality during sessions with clients. Those issues have recently been resolved, and since then a more stable and effective connection with good video quality has been reported by both therapists and clients.

Telehealth as a whole is becoming more popular than ever before, with people looking for on-the-go options for their therapy. Luckily, Thera-Link allows for you to do just that, and also to work with others. Most of the aforementioned issues were more prevalent when the site was first launched, with many of the bugs since being fixed. Overall, Thera-Link has experienced relatively few issues compared to some other services, and has allowed for people to improve their own wellness and mental health.

Interested In Online Therapy? We Can Help


This site also allows counselors to select clients to chat with prior to session scheduling. This means that they can pre-select the clients they want to provide mental health services for prior to session scheduling, based on the types of counseling that they specialize in and offer. The opportunity to provide health, wellness, and mental health services using the latest technology is here. Gone are the days of having to hire an office manager and accountant, as you now have access to a variety of ways for your clients to pay for their online session and can manage these things yourself with relative ease.

You can now manage your therapy practice online with a responsive and knowledgeable tech support team ready to assist you via chat, phone, or text messaging. Take advantage of a free trial of our text messaging therapy services for health, wellness, and mental health online.

With at-home businesses becoming the norm and more people moving to remote work, you'll see the benefits of using text messaging therapy services online to help manage your practice. Our clients appreciate having access to our responsive and knowledgeable customer service team and easy-to-contact tech support. When you become a member, you'll find that your audio sessions with your health, wellness, and mental health clients are clean and the video quality is regularly improving.


The verdict is clear: Thera-Link is one of the top sites out there for those looking for assistance with starting their mental health and wellness counseling business. For many people, this changes their life. People can get the help they need and therapists can practice without having to worry about how to get clients to pay or how to get to and from sessions. With the right tech support and customer support options combined with the right therapy, you'll be able to create a better result for your clients from this, and in turn provide the counseling that you want to.

For those who are looking to start on their mental health and therapy practice, contact a member of Thera-Link's customer service team to start your free trial. Thera-Link is one of the top sites out there for those who want to start their practice, and from there, build it to levels never thought possible.

How BetterHelp Can Help

If Thera-Link isn’t the right fit for you as either a therapist or a client, there are other options. BetterHelp is an online therapy platform that has been found to be just as effective as in-person therapy. In fact, the Berkeley Well-Being Institute conducted a study that found that 98% of BetterHelp clients experience significant improvement in their mental health, 96% prefer us to in-person therapy, 85% rate it as affordable, and 91% of users said BetterHelp is there exactly when they need it. This is compared to 74%, 60%, 66%, and 63% of in-person therapy users, respectively.

BetterHelp is available whenever you need it. Sessions can be held anytime, anywhere – including the comfort of your own home. You’ll just need an internet connection to get started, and from there sessions can be conducted via phone call, video chat, live voice recordings sent back and forth, or instant messaging/texting. We also tend to be cheaper than most other therapy options, as clients don’t have to commute or secure transportation to and from sessions, and our therapists don’t have to pay to rent out office space (so they can charge less!).

Continue reading below to find reviews of some of our licensed therapists, from people who are glad they gave BetterHelp and online therapy a chance.

Therapist Reviews

“I’m really glad I took a chance on counseling and SO glad I was matched with Natalie. She made me aware of aspects of my personality that I wasn’t fully aware of, and that knowledge has really helped me make life decisions (I expect both now and in the future) that work for me. I’m extremely grateful for her knowledge, guidance, and care.”

“I have only had one video chat with Marcia so far, but she makes herself available day and night, weeks and weekends, to return messages through this app! I am already super comfortable talking to her about so many things! She is making my first experience with BetterHelp fantastic!”

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