Becoming A Better Communicator With The Help Of My BetterHelp Counselor - Kelsey

Updated March 26, 2024by BetterHelp Editorial Team
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Curious about what online therapy could do for you?

Are you curious about online therapy? Are you interested in becoming a better communicator? You may have tried in-person therapy before and disliked your experiences. Or perhaps you've avoided counseling because you feel confident that discussing your emotions face-to-face isn't for you. Whatever the case, you deserve to be happy with your treatment, and you may find remote sessions more enjoyable. 

For example, Kelsey found in-person counseling less effective than online sessions because she has an easier time writing about her emotions than talking about them, and BetterHelp allows her to choose how she communicates with her provider. 

Kelsey's story has been lightly edited for grammar and clarity. 

Why Kelsey tried BetterHelp 

"I first learned of BetterHelp when I saw an advertisement online for it. I've attended in-person counseling twice in the past but was dissatisfied with both experiences," began Kelsey. "BetterHelp caught my eye because I liked the idea of being able to write to a counselor instead of just talking to one.” 

“I have a hard time verbalizing and speaking, especially my emotions. It’s much easier for me to express myself with the written word. So I thought this would be far more beneficial than seeking an in-person counselor again.

"When I previously attended in-person counseling, there were many times that I did not feel comfortable enough to verbalize and communicate what I wanted to say or how I was feeling to my counselor. And when I finally did open up, I felt as if the counselor would try to shift that topic of conversation to something else I may have brought up previously that was, to me, completely unrelated. They would make me deliberately repeat important points that I wasn’t comfortable talking about. It took a lot for me to open up about some of these topics, so to have them overlooked was frustrating. It made me feel like they weren’t genuinely interested in the issues I wanted to speak about."

Kelsey's experience with BetterHelp

"So, at that point, I decided to sign up for BetterHelp, and I'm so grateful I did! I have been working with my counselor, Alexandra, on BetterHelp for just over three months. She suggests different action-based plans. This helps me to feel as though I am doing something to truly work towards being at a better place with my situation," Kelsey continued. 

"I am not solely relying on an internal change, which is exactly what I need. There are still internal changes that I need to work on, and by doing these external action-based suggestions, it’s making it easier for me. I have learned to pay attention and listen to my needs and be patient with myself and not let my anxieties get so out of control."

How Kelsey benefitted from the flexibility at BetterHelp


"I did try two other counselors on BetterHelp before being matched with Alexandra. I did not mesh with either of them and decided to request a new counselor.

I like the flexibility on BetterHelp of being able to “try again” so easily if a counselor does not end up working out for you. It's important that you find a counselor that you are comfortable with on an emotional level and like working with, " explained Kelsey.

"It is a much more complex process with in-person counseling to try and find one that works best for you. This was the main reason that I did not continue in-person counseling."

Kelsey's continued growth through BetterHelp

"Overall, I have discovered a lot of essential points about myself during my time with BetterHelp, and I am still learning more about who I am as a person. It’s going to be a struggle for a long time to get where I need to be, but it is no longer constant. I am continuously learning new ways to make productive and helpful changes in my everyday life.

"I am also learning to be a better communicator. From actively listening to body language, I’ve started learning a lot of things that make great communicators good at effective communication. A lot of the issues I had in my relationship stemmed from this one issue. I was never expressing myself or making my voice heard in conversation. Those unexpressed emotions would turn into anger and erupt, causing further issues in the relationship. I am learning to handle control (or feeling a lack of it), and I am learning how to cope and avoid misunderstandings thanks to Alexandra's support on BetterHelp," Kelsey Concluded.

How online therapy can improve communication skills

Curious about what online therapy could do for you?

For most patients, online professionals provide the same benefits as in-person counseling, making it an effective alternative for those who feel uncomfortable in face-to-face sessions. And you'll have treatments and therapies that can help with almost any concern. 

For example, interpersonal therapy can help improve communication skills, help a person become a good communicator, and teach individuals healthy ways to express their emotions. Therapy can also help individuals overcome their fears of speaking in front of an audience and give them the tools they need to know when an audience appears engaged or disengaged to ensure listeners hear what they have to say. In addition, with an online professional specializing in interpersonal therapy, you can learn these skills from the comfort of your home, communicating in whatever way is most comfortable for you.


Online therapy has several benefits, like improving your communication skills and making you more effective. In Kelsey’s case, she’s been able to focus on her communication challenges and mental health with a counselor who took time to earn respect. 

Online therapy can also make mental health treatment more affordable, convenient, and available. And it allows a broader range of professionals than you might be able locally. So, if you'd like an alternative to speaking with a therapist in person, consider trying it. Like Kelsey and many other individuals, it may be a better option for you. 

At BetterHelp, we'll match you with a licensed professional based on your needs and preferences, and you can switch therapists as often as you need until you find a good fit. Then, you'll be able to schedule sessions on your time via in-app messaging, voice chat, and video calls. You can also message your provider anytime, and they'll respond as soon as they're free.
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