How To Make The Most Of Telemental Health Counseling

Updated September 30, 2022 by BetterHelp Editorial Team

Telemental health counseling (mobile therapy or online counseling) offers many benefits to patients. Among these various telemental health forms are:

  • Convenience of therapeutic services, especially in rural areas where mental health professionals are in short supply, or for those who are housebound
  • A broader selection of therapists with varying styles or areas of specialty
  • More convenience
  • Less expense
  • Greater continuity of care
  • Reduced stigma, thanks to the care that can be provided within the comfort and privacy of one's own home

health counseling

In-Person Counseling Doesn't Work For Everyone

The following tips are intended to be of help to anyone who wants to make the most of these benefits in their life.

Know your diagnosis and/or the symptoms you are experiencing.

Having a diagnosis in hand, or at least knowing your symptoms (anxiety, depression, anxiety attacks, drug cravings, feelings of depression, etc.), can help you determine what type of online therapy you most need for your treatment planning. In some cases, it can be a good idea, at least initially, to meet in person with a licensed clinical psychologist or psychiatrist in your community who can diagnose your condition and recommend evidence-based psychotherapies.

This is especially true if you are severely depressed and struggling with suicidal thoughts, in which case, seeking immediate help through a hospital, licensed therapist, or suicide hotline should be the priority (unless virtual therapy is your best option). It can also be helpful to know what kind of therapy has been useful for you in the past, such as cognitive behavioral therapy, behavior modification, or therapy for marriage and relationships.

man and woman in counseling for mental health

Identify the type of telemental health counseling services that will best meet your needs.

There are different types of telemental health services, so you will need to determine which of these will most effectively get to the core of what's troubling you.

One option is traditional talk therapy via videoconferencing. Results from a 2009 study suggest that this mode of online professional counseling can be particularly effective for treating anxiety, depression, post-traumatic stress disorder (PTSD), and eating disorders, among other conditions. The popular online therapy app, BetterHelp, is one example.

Alternatively, there are text messaging-based interventions that, depending on your needs, may be a better route. For example, a 2015 study revealed encouraging outcomes for people with substance abuse issues who were administered a text messaging-based addiction treatment. If you're struggling with daily cravings that require more continuous and immediate management and intervention, then a text messaging platform with qualified staff may be better for you.

Smartphone apps are yet another telemental health option to consider that, once again depending on your symptoms, may offer the most treatment benefits. Strikingly, more mental health patients prefer mobile apps to text messaging services, according to recent Healthcare Journal survey results.

The same study, conducted in 2014, counted a total of 3000 such mobile device applications, including mood trackers for depression, anxiety, schizophrenia, bipolar disorder, and drug and alcohol addiction. The marketplace continues to expand rapidly, with the addition of smart devices like mindfulness or biorhythm trackers such as Spire.

For those who seek immersive, residential recovery, elemental care can be an excellent supplemental and pre-and post-treatment aid. Talk to the professionals at a rehabilitation facility like the Beach House Center for Recovery for recommendations about how to incorporate elemental care into your healing process.

In-Person Counseling Doesn't Work For Everyone

Dig deep with research.

No two telemental health platforms or apps are the same in the therapy services they provide, and many of them have not been formally evaluated for clinical effectiveness. Therefore, the key questions that should frame your research are, "How much will this intervention help me?" and "Is this the best app for my needs?"

One way to get an answer is to carefully read the reviews of other users to get a better sense of the pros and cons of a particular platform. You can also familiarize yourself with best practices for elemental services, such as those described by the American Telemedicine Association.

One such best practice is "therapeutic alliance," which research has linked to better treatment outcomes. Therapeutic alliance refers to the degree of warmth and connection you have with your therapist. Often, a first diagnostic session is enough to assess your sense of rapport.

In general, an online therapy session assessment should end with you feeling at least a small sense of encouragement, validation, and well-being. Ideally, you will also have new wellness tools you can use anytime you need them, not just during a session, to get back to that place.

Check the licensing and credentials of any prospective online therapist.

Before beginning therapy with any practitioner, it's important to:

  • Confirm that he or she is currently licensed in your state. Licensing requirements for counselors can vary from state to state, which means that a licensed counselor in California cannot provide care to someone in Florida. The same rule pertains to remote counseling as well, so double-check the licensing of any prospective online therapist (including whether it's an active license).
  • Verify what a prospective online therapist's training, certifications, experience, and areas of specialization are in treating conditions like yours.
  • Check with the Better Business Bureau of the state in which a therapist is based, the organizations which a therapist says has awarded certification, as well as search for their name and the name of their business online to find reviews.

Make sure you have the right technology and troubleshoot it ahead of time.

If you're using an app or videoconferencing, check ahead of time that the telemental health counseling platform runs smoothly on your computer or mobile device (be sure to download any necessary software or plugins).

If you plan to use a telemental health service using multiple devices, you will want to download and enable the service on each of the devices you plan to use, taking care to ensure the devices sync up with one another.

In instances where you'll be videoconferencing with a therapist, you'll also want to troubleshoot any connectivity issues ahead of time, so that these do not take away from precious therapy time during your first session.

Use a private and secure connection.

In addition to confirming that a particular telemental health platform uses secure, encrypted technology (most platforms make this promise), you should use a secure Wi-Fi connection or smartphone plan such as 4G when you use online telemental health services. 

Ask for what you need.

When interacting with a new therapist, it's helpful to think of yourself as a homeowner paying for household services. If you were hiring someone to clean out old boxes from your attic, you'd want someone who respected your wishes in how to approach the project, handled the goods carefully and promptly, left the attic in better shape than when he or she started and didn't make you feel bad about your clutter.

Similarly, online therapists should be respectful, caring, have skills, and be continually effective over time. If at any point you feel that you aren't receiving the help you feel you need, be sure to ask for it. Counselors may be experts in emotions and emotional health, but they do not mind readers. If you're looking to get started today, learn more about BetterHelp here -

What do health counselors do?

The role of mental health counselors varies depending on what kind of license they have and the degree programs they were in (whether they have a bachelor’s degree or a master’s degree) and the specialty they are in. However, their role is to help patients work through a variety of mental health issues such as mental illness, mental disorders, depression, anxiety, addiction counseling, and more. 

What is the difference between therapy and counseling?

Both therapy and psychology are great professional careers in the mental health realm with different educational requirements. Generally, the main difference between therapy and counseling is that in clinical mental health counseling, these clinical mental health counselors work on treatment strategies for specific issues in an allotted amount of time. However, licensed therapists work with patients for a longer amount of time, focusing on the patients as individuals and how they see themselves and the world. For instance, family or social workers counseling would be helpful for a family that is undergoing a big change or problems such as family members getting a divorce, while family therapy would be helpful for a family that has underlying issues in their family dynamic as a whole that they are looking to work through with positive goals and changes.  

Is being a mental health counselor stressful?

The role of a professional counselor can most definitely be stressful. Counselors tend to deal with patients when they are in distress, for crisis intervention, or when they are depressed enough to require professional help. Whether you are a counselor with a private practice working with patients regularly or are a licensed counselor working in group settings, the stress of the job is something you will feel at one point or another. This is why it is important for counselors to also seek the help of counselors to ensure they are not taking on too much from their patients.

For Additional Help & Support With Your Concerns

Speak with a Licensed Therapist
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