How BetterHelp Helped Me Realize Things That I've Never Even Been Able To Acknowledge Myself

Medically reviewed by Majesty Purvis, LCMHC and Nikki Ciletti, M.Ed, LPC
Updated October 30th, 2025 by BetterHelp Editorial Team

Prior to starting therapy with a BetterHelp counselor, Anita had met with in-person therapists, but she found it difficult to open up. With BetterHelp, Anita has found herself able to discuss challenges like depression and self-destructive behaviors. Read on to hear directly from Anita about her experiences with BetterHelp.

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Did you try therapy before BetterHelp?

I had tried in-person counseling a few times before BetterHelp. While those services provided a good introduction for me to receiving support, I knew the people and organization through my work as we had many clients in common. This made it hard for me to open up and talk about my primary concerns and experiences. However, I was grateful for the experience as it opened doors for me to seek further support.”

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When did you switch to BetterHelp, and how’s that experience been overall?

“I have now been working with my BetterHelp counselor since January 4th, 2018. I signed up for help with depression, anxiety disorders, feelings of hopelessness, and what I felt was the start of some self-destructive behavioral patterns. I am now in a much more stable place emotionally and mentally, but I originally felt like I was one breath away from a nervous breakdown before I started seeking professional support.

I've admitted things with my counselor that I've never even been able to acknowledge myself.”

How did you find BetterHelp?

“I believe I saw an ad for BetterHelp on Instagram. The flexibility of BetterHelp’s online platform were major contributing factors in my decision to sign up to try it. Being able to do sessions over the phone when it worked for my schedule seemed convenient and ended up being one of my most enjoyable perks of the service.”

What did you enjoy most about BetterHelp?

“Having the flexibility to write out my feelings or struggles to later have my counselor offer support and guidance was super beneficial to my growth and healing journey. I ended up admitting things that I'd never been able to even acknowledge to myself previously, let alone anyone else allowing me to get to the root of some of my main areas of concern.

Finding support, validation, and tools for managing trauma and complex feelings

Additionally, having support to help me realize that I'm not alone, the confirmation that I was struggling with a lot of dysfunction in more than one area of my life, and the validation of my experiences both past and present were essential to my journey. Perhaps most importantly, I learned that there are skills or tools I can utilize to help manage trauma responses and more dense or complex, nuanced feelings.”

If you are experiencing trauma, support is available. Please see our Get Help Now page for more resources.

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Where are you in your healing journey today? Confronting “things that I've never even been able to acknowledge myself”

“Today, I find that I am better able to self-assess more often now, honoring what or how I'm feeling and truly “sitting” with any stress or heavy emotions I may be feeling or grappling with at that point in time.

Embracing self-care and growth through therapy and yoga training

I try to take the time I need for myself now, practice more self-care, and write a lot of my feelings out rather than compartmentalize them. I'm encouraged to get moving physically more often. I'm not quite where I want to be yet, but hope to be soon with the help of online therapy and the therapeutic yoga training I've enrolled in.

I've made some very big changes and decisions that I'm not sure I would have been able to do without my counselor's support. I am feeling grateful that I was able to overcome my pride and ask for help when I needed it.

Realizing the strength in asking for help

Being able to ask for help, I now realize, is a sign of strength and not weakness. I'm on the road to claiming all of my power back and feeling much stronger these days as I confront things that I've never even been able to acknowledge myself before!”

How can online therapy help those experiencing depression or feelings of hopelessness?

When someone is living with symptoms of depression or feelings of hopelessness, it can feel nearly impossible to get out of bed—let alone leave the home. This can present a potential barrier to support, as some therapeutic options require a person to be physically present. Online therapy allows people living with depression to connect with a therapist in a way that is comfortable for them, whether by live in-app:

  • Messaging
  • Audio
  • Videoconferencing
  • Or a combination of these methods

BetterHelp users can also send asynchronous messages whenever they have a question between sessions, and therapists typically respond within a day or two.

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Is online therapy effective?

As we see in Anita’s case, online therapy can be helpful in supporting those with a variety of mental health concerns. Recent research has found that online therapy is effective for addressing symptoms of:

  • Depression
  • Anxiety disorders
  • Other conditions

One meta-analysis published in eClinicalMedicine found online therapy was more effective than in-person therapy for reducing depression. 

Takeaway

Anita was able to find the support she needed with BetterHelp’s flexible online therapy platform after trying other choices. Online therapy is often more convenient and affordable than traditional in-office therapy, and it has been scientifically proven to be just as effective as in-person therapy. BetterHelp has a network of more than 25,000 licensed therapists, so you can be matched with a therapist who has experience in your specific areas of concern. Take the first step toward getting professional support and reach out to BetterHelp today.
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