Are BetterHelp Therapists Licensed Mental Health Providers?

Medically reviewed by Melissa Guarnaccia, LCSW
Updated February 4th, 2026 by BetterHelp Editorial Team
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With the rapid growth of online mental health services in recent years, many people have been wondering about the qualifications of online therapists. All of BetterHelp’s mental health professionals have full licensure to provide mental health care, but their specific credentials and training vary. Some also have a unique clinical focus to meet the needs of clients looking for a specific type of treatment. Keep reading to learn more about BetterHelp therapists, their training and credentials, and the therapy options available to people looking for online support. 

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Are BetterHelp therapists licensed in each state?

All the mental health professionals vetted by BetterHelp are fully licensed to work in individual practice in their state. BetterHelp cross-checks each therapist’s licensure information with their state licensing board. The requirements for licensure may differ by state, but therapists typically must complete a master’s degree and 2,000 to 4,000 hours of clinical supervision to earn their license.

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The credentials of BetterHelp mental health professionals

While all the mental health professionals on the BetterHelp platform are fully licensed in their state, their credentials may differ. The following are some credentials that a qualified therapist may hold:

  • Licensed professional counselor (LPC)
  • Licensed clinical professional counselor (LCPC)
  • Licensed mental health counselor (LMHC)
  • Licensed professional clinical counselor (LPCC)
  • Licensed clinical social worker (LCSW)
  • Licensed psychologist

Most of the above professionals hold a master’s degree, but psychologists typically have a doctoral degree (PsyD). 

Other requirements for therapists at BetterHelp

In addition to having a master’s degree, the mental health professionals who apply to work with BetterHelp must undergo a background check and periodic checks through the National Practitioner Data Bank (NPDB). They must also complete a case study that is evaluated by a licensed therapist. 

Where can clients find a BetterHelp therapist’s credentials?

A client may review a BetterHelp therapist’s credentials by visiting their online profile found on the BetterHelp website. These profiles list information about the therapist, including their: 

  • Name

  • Title

  • Education level

  • Therapeutic approach

How does the matching process work?

When you first sign up for BetterHelp, you fill out an online questionnaire that allows you to specify your personal preferences for a therapist. While all the therapists BetterHelp hires are qualified to work with diverse clients, in some cases, a stronger therapeutic alliance can be forged when a therapist has a similar lived experience.   

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Can a BetterHelp Therapist Offer Diagnoses?

While therapists working on the BetterHelp platform are licensed, credentialed, and certified by their state boards, they are not able to provide an official diagnosis or offer medication management services through this platform. 

Online therapy platforms vs. in-person therapy

Some people may wonder whether licensed therapists can provide effective care online. In recent years, numerous researchers have studied the effectiveness of online therapy and found it to be effective for a wide variety of mental health conditions. One systematic review and meta-analysis found that online cognitive behavioral therapy (CBT) was more effective than traditional therapy for depression

With online therapy, individuals can attend audio, video, or live chat sessions from home or anywhere with a reliable internet connection. Therapist availability tends to be greater with online therapy than with a local therapist who provides in-person therapy. 

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Benefits of online therapy

Online therapy can be an effective and convenient solution for people in many situations, including:

  • Those who have busy personal or professional lives and have trouble fitting in-person therapy appointments into their schedule

  • Those who live with a disability that makes it difficult to get to a clinician’s office

  • Those who live in less populated areas, which may not offer the specialization they may desire in a therapist

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When online therapy may not be appropriate

Online therapy, while effective, may not be appropriate for every situation. For example, a person who requires medication management and close monitoring may not be the best match for online therapy. Online therapy is also not for those who are experiencing mental health emergencies or who have more complicated needs, such as those living with certain personality disorders. 

Takeaway

All BetterHelp therapists are fully licensed in their state, and some may have licensure to practice in multiple states. After successfully completing credential verification, a background check, and a graded case study, therapists can begin to serve BetterHelp clients. Individuals interested in therapy can complete a brief online questionnaire and be matched with a licensed therapist who has experience in their specific areas of concern. Take the first step toward getting support from a fully licensed therapist and reach out to BetterHelp today.
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