Talk to a qualified online therapist

Online therapy typically follows the same process as traditional in-office therapy, except that it takes place virtually, which can make it more reachable and convenient for many people to receive the mental health support they deserve. BetterHelp online therapy in Australia allows users to choose between video, audio, and live chat for their weekly telehealth sessions. In addition to online counselling sessions, individuals can reach out to their Australia-based therapists via in-app messaging between appointments.

It's easy to get started–just complete the brief intake questionnaire, and you'll be matched with a credentialed provider, which may take a few days. Once you've been matched, you can schedule your first virtual session and begin your online therapy journey.

You'll be paired with credentialed therapists in Australia who have recognised qualifications and supervised experience working with concerns like anxiety, low mood, stress, trauma, relationships, and more. Each therapist who applies to provide services through the BetterHelp platform must also complete a case study graded by a qualified clinician, and only around one-third of applicants are accepted to work on the platform.

BetterHelp aims to match each client with a qualified and trained therapist based on their preferences, goals, and provider availability. The platform's large network of Australian therapists helps increase the chance of finding the right fit, and if your first match isn't quite right, you can request to switch therapists at any time and at no extra charge.

You'll start the therapy process by answering a few questions about your goals and preferences in the intake questionnaire. We'll connect you with a credentialed therapist as soon as possible. The matching process can take a few hours to a few days, depending on therapist availability. Once you've been matched with a provider, you can book your first session according to their calendar. If your first match isn't a good fit, you can change therapists at any point and for any reason.

BetterHelp can support day-to-day mental health goals and specific challenges, including (but not limited to) those listed below:

• Anxiety disorders
• Depression
• Low self-esteem
• The effects of trauma
• Stress
• Sleep challenges
• Grief
• Life transitions

However, the BetterHelp platform is not suitable for young people under the age of 18, individuals experiencing an emergency or crisis, those who are required to attend therapy by a court/authority, and people who don't have a reliable internet connection. Individuals who are in crisis or have recently undergone traumatic experiences like sexual abuse can call Lifeline Australia for support at 13 11 14. This lifeline is available 24/7 and can provide support to those experiencing mental health difficulties.

BetterHelp pricing in Australia ranges from $90 to $120 AU per week, or $360 to $480 AU per month. You can opt for weekly or monthly billing and pause or cancel your subscription at any time. Certain considerations can impact your weekly cost and monthly cost. Pricing is based on factors such as your location, referral source, preferences, therapist availability, and any applicable discounts or promotions that might apply.

You are being connected with a therapist–this process can take time. The matching time ranges from a few hours to a few days in most cases, depending on your specific preferences and therapist availability. BetterHelp aims to ensure each person is paired with a suitable mental health professional.

While you wait, it's recommended to turn on app notifications so that you'll know as soon as you receive your match. You can also take some time to look at your calendar and note any days or times that may work well for your first appointment. Once you've been matched with a credentialed professional, you can book your first session and begin working toward your therapy goals.

Sessions are available via video, phone, or live chat, with in-app messaging between sessions so you can check in, ask questions, or share updates with your therapist. You can choose a different mode of communication for each appointment if you wish, or you can stick with one preferred format for therapy sessions–it's completely up to you.

Some BetterHelp clients prefer typing out their thoughts and feelings during remote sessions, particularly if they're attending appointments from a public location like a library or coffee shop. Meanwhile, others appreciate video sessions, as they tend to be the most similar to the in-person therapy experience.

A typical therapy session on the BetterHelp platform occurs via your choice of video, phone, or live chat. Sessions range from 30 to 45 minutes and are usually goal-focused, based on objectives discussed by you and your therapist.

During a session, you may talk about how you've been doing and any challenges you've encountered. Next, your therapist may offer guidance or introduce you to coping strategies to try. Before the session ends, you may discuss your overall progress together and establish next steps. Between therapy sessions, you can also reach out to your therapist via in-app messaging to ask questions or provide updates. Your therapist will respond when able.

You can switch therapists as needed. If your current online therapist isn't a good fit, BetterHelp allows you to request a new therapist at no additional charge. Finding someone with whom you feel comfortable can be crucial to get the best results from online therapy sessions.

In addition, you can change the session format (video, phone, or live chat) on a week-to-week basis. One week you might choose an audio session, and the next, you might opt for a video session, for example.

Online therapy is effective for many people, but it may not be the right choice for every situation. Providers on BetterHelp do not provide official diagnoses, fulfill court-ordered services, or prescribe medication. Mental illnesses involving psychosis, as well as those that may require medical intervention, such as eating disorders and substance use disorders, often benefit from in-person care.

Research suggests that online therapy is as effective as in-person talking therapies for a variety of mental health concerns. One 2024 study reported that online therapy appeared to be even more effective than in-person therapy for depressive disorders and general mental function.

Personal preference may be the most important factor for individuals choosing between online and in-person therapy. It can be important to choose the type of therapy that helps you feel comfortable opening up and makes it easy for you to stick with treatment.

Still, while online therapy can be appropriate and effective for a range of mental health concerns, there are some situations in which in-person care may be necessary. For example, crisis or emergency situations, severe trauma, psychosis, and medication needs typically necessitate in-person treatment.

You must be at least 18 years old to use the BetterHelp platform. This service is not appropriate for individuals younger than 18 years old. Young people aged five to 25 in need of support can reach out to the Australia Kids Helpline, which is available 24/7 at 1800 55 1800.

There's no set duration for your BetterHelp subscription—stay for as long as you're benefiting. Often, consistently attending sessions over time can provide you with the support you deserve to heal and reach your mental health goals. You can switch therapists and pause or cancel your subscription whenever you choose.