Online Therapy
Covered By Insurance

Yes. Some providers on BetterHelp now accept major insurance carriers. In many states, certain therapists on BetterHelp may be in-network with certain insurance plans. Coverage depends on your plan, provider, and availability. When sessions are covered, members who have a copay typically pay an average of about $19 per session.*

Explore insurance coverage in major Florida cities like Arlington, Corpus Christi, Plano, Lubbock, Jacksonville, Miami, Tampa, Orlando, St. Petersburg, Port St. Lucie, Hialeah, Cape Coral, Tallahassee and Fort Lauderdale, as well as in major Texas cities like Houston, El Paso, Dallas, San Antonio, Fort Worth, and Austin.

BetterHelp is a virtual therapy platform that connects clients with qualified providers who can offer compassionate and effective care in a supportive environment, 100% remotely. When you sign up with BetterHelp, you can get matched with a licensed professional counselor or therapist based on the preferences you outline in a brief onboarding questionnaire. Once matched, you can connect with your therapist via phone, video, or live chat to get evidence-based support for mental health concerns, life transitions, relationship challenges, and more.

BetterHelp lets you meet with a licensed therapist virtually, with no commuting and access to built-in mental health tools. We also offer one of the largest and most diverse therapist networks which allows us to match clients based on their specific preferences. In 2024, we met 93% of client match preferences, helping clients build stronger therapeutic relationships and stick with treatment.

We continually update our platform, clinical practices, and technology to maintain high quality and ensure clients receive effective, secure care. You can learn more about client outcomes here.

Whether you're looking to address symptoms of mood disorders or anxiety, get support in processing past trauma, or find help building healthy coping mechanisms for stress, therapy can often be a helpful tool. Research suggests that around three-quarters of people who engage in therapy get some benefit from it. If you're feeling unsure, you could meet with a therapist for a consultation or initial session to express your hesitation, get their perspective, and see how you feel afterwards.

If you're experiencing challenges related to your emotional well-being, you may be looking to meet with a therapist as soon as possible. How soon you can do so depends on the provider. Those who are taking on new clients and have upcoming openings may be able to offer an appointment in the coming days, while others may have longer wait times.

Just like in-person providers, BetterHelp therapists use evidence-based talk therapy methods to support clients—such as solution-focused therapy, person-centered therapy, cognitive behavioral therapy, and others. Each therapist on the platform is qualified, experienced, and has successfully completed a rigorous application process. The BetterHelp onboarding questionnaire asks questions about your needs and preferences in a provider, which can help increase the chances of finding the right match for your needs.

BetterHelp therapists undergo a rigorous application and screening process before being approved to work through the platform. First, their qualifications are verified. They must:

• Hold a relevant academic degree
• Have at least three years and over 1,000 hours of hands-on experience
• Be approved to practice in their state as a licensed professional counselor, licensed clinical social worker, licensed marriage and family therapist, psychologist, or similar title

Beyond these qualifications, BetterHelp therapists may have a variety of different specializations or focus areas. Filling out the onboarding questionnaire can help you get matched with a provider who meets your needs.

Research suggests that online therapy often performs similarly or better than in-person therapy when it comes to both effectiveness and affordability. For example, in a 2021 study, researchers indicated that “online therapy was more cost-effective than the other forms of care” as well as being similarly effective to in-person care for treating conditions like depression and anxiety.

In general, therapists understand that attending therapy for the first time can be nerve-wracking, so they typically use approaches that can help clients feel comfortable. In most cases, they'll start by doing an intake interview where they ask about your health history and mental health needs.

BetterHelp can match you with a therapist according to your needs and preferences. All you have to do is fill out a brief onboarding questionnaire. Once matched, you can schedule your initial session, which you can attend via video call, phone call, or live chat.

Insurance often covers individual therapy, family and couples counseling (when deemed medically necessary), psychiatric services including medication management, and online therapy options. Please note that providers on BetterHelp do not prescribe medications.

Contact your insurance provider directly using the number on your insurance card, check online member portals, or ask your therapist to verify your coverage to learn more.

Some insurance plans offer partial reimbursement for out-of-network therapy, but coverage depends on your specific plan. It's important to check your insurance details before starting therapy.

In-network providers have contracts with your insurance company and usually offer lower out-of-pocket costs. Out-of-network providers do not have such contracts, which may result in higher costs or limited reimbursement.

Many insurance plans have session limits or caps per year. Understanding these limits can help you plan your therapy and manage costs.

You may have copays, coinsurance, deductibles, and other out-of-pocket expenses depending on your plan. Reviewing your insurance coverage can help you understand these costs.

If insurance doesn't fully cover therapy costs, there are options that include using health savings accounts (HSA) or flexible spending accounts (FSA), seeking providers who offer sliding scale fees or payment plans, or exploring community mental health resources.

Additionally, many employers offer EAPs that provide free or low-cost therapy sessions to employees and their families. Check with your human resources department for availability.