How does BetterHelp work?

Thanks for bringing this up, it’s such a good question. Understanding how these platforms work can really help you make an informed choice about your care. BetterHelp is the largest online therapy platform in the world, and offers several benefits to its users. Let’s discuss how it works.

To start, you answer a few questions to find a licensed therapist who fits your needs and preferences through the matching quiz. If you would like the ability to browse therapist profiles and choose on your own, this is a possibility as well. If for any reason you do not feel comfortable with your assigned therapist, you are able to switch easily, without any additional costs. Trust and comfort are critical pieces when starting therapy. 

You will be able to connect with your therapist weekly through messaging, live video or phone sessions, or by using the live chat feature.

In addition to your weekly therapy options, you will also have access to benefits such as group sessions and webinars, as well as the unique feature of secure and private journaling to track thought patterns and gain clarity on the emotions you are experiencing.

The cost of therapy through BetterHelp ranges from $70 to $100 per week. Pricing is based on factors such as your location, referral source, preferences, therapist availability and any applicable discounts or promotions that might apply. BetterHelp accepts HSA/FSA cards and is recognized as an eligible expense by most HSA/FSA providers. Traditional in-person therapy typically ranges from $100 to $250 per session, depending on location, provider experience, and specialization. Premium rates are more common in high cost urban areas like New York or San Francisco. 

BetterHelp is working with select insurance carriers to join their network. Some therapists on the BetterHelp platform now accept insurance (state-limited). Until then, BetterHelp's flexible subscription model continues to be an option to receive quality care from an extensive therapist network.

I hope this is helpful in understanding BetterHelp a little more and how to engage with this portal. Therapy offers a safe, supportive space to explore your thoughts and emotions, gain insight into patterns, and develop healthier ways of coping. I encourage you to continue to explore the benefits of BetterHelp. Good luck!