Get answers to common questions about online therapy, insurance coverage, therapy costs, and how to connect with a licensed therapist through BetterHelp.
*BetterHelp insurance availability, coverage, and cost may vary by state, plan, provider network, therapist availability, and deductible status.
What type of therapist do I need?
The type of therapist you need usually depends on what is bringing you to therapy. A good starting point is to name your goals for therapy, which can help you narrow down the concern you most want to work on. BetterHelp's 30,000+ licensed therapists specialize across a wide range of concerns, including anxiety, depression, ADHD, relationships and couples, trauma and PTSD, parenting and family concerns, self-esteem and identity, stress and burnout, and life transitions. BetterHelp supports adults, and teens ages 13 to 17 can get support through Teen Counseling with parental visibility. If you are not sure which concern fits, a short questionnaire can help point you toward a therapist who works with your situation.
How do I find the right therapist?
You can find the right therapist by starting with your needs, goals, and preferences, then answering a short questionnaire to get matched with a licensed therapist who fits them. The questionnaire asks about the concerns you want to work on, such as anxiety, depression, stress, relationships, or life transitions, and about preferences like therapist background or communication style.
BetterHelp uses your answers to match you with a licensed therapist who works with your situation. Because online therapy fits around your schedule and does not require commuting, it can make it easier to stay consistent once you are matched. If your first match does not feel like the right fit, you can switch to a different therapist at no extra cost.
How do I find a therapist near me?
You can find a therapist near you by typing a city, state, or zip code into the search bar, which matches you with licensed therapists helping people in your area. This covers near-me style searches like "therapist near me" or "therapist in my area." Because sessions happen online, you can also connect with a licensed therapist from the comfort of your home, which adds flexibility around your location and schedule. Entering your location is a simple first step toward finding a licensed therapist who fits your needs.
Does BetterHelp accept insurance?
Yes. BetterHelp accepts insurance through many major insurance plans. Insurance availability and coverage may vary by state, plan, provider network, therapist availability, and deductible status. Eligible members' average copay is $23 per session. Check your in-network status on the BetterHelp site through the sign up flow. For a full breakdown, see the BetterHelp insurance coverage guide.
How much does therapy cost?
Therapy costs can vary by format, provider, and location, so it helps to compare options. In-person therapy is often $150 to $250 per session, while BetterHelp online therapy is $70 to $100 per week, billed weekly or monthly, as a neutral alternative. Pricing may vary by state, plan, provider network, and therapist availability. BetterHelp accepts insurance through many major insurance plans, and eligible members' average copay is $23 per session. HSA and FSA funds may also be used to help pay for sessions. You can review current options on the BetterHelp insurance page.
How long does it take to get matched with a therapist?
Many members are matched with a licensed therapist in as little as 24 to 48 hours after completing a brief questionnaire. Timing may vary by location, preferences, and therapist availability. Once you are matched, you can message your therapist through in-app messaging and schedule live sessions at times that work for you. For more detail on the steps involved, see how BetterHelp works.
Is online therapy effective?
Online therapy can be effective for many common concerns, and studies suggest it may work as well as in-person care for a range of them. Among BetterHelp users, 72 percent report symptom reduction within 12 weeks. BetterHelp therapists also hold a 4.9 out of 5 average rating from over 1.7 million client reviews. Because sessions happen online, online therapy may be more accessible than other formats, which can make it easier to start and stay consistent.
What types of therapists are available on BetterHelp?
BetterHelp offers a network of 30,000+ licensed mental health professionals, including psychologists, licensed clinical social workers, and licensed marriage and family therapists. They support adults across a wide range of concerns, including anxiety, depression, ADHD, relationships and couples, trauma and PTSD, parenting and family concerns, self-esteem and identity, stress and burnout, and life transitions. Teens ages 13 to 17 can get support through Teen Counseling with parental visibility. Every therapist meets state licensing requirements and completes a thorough vetting process before joining the platform.